[OPEN-ILS-GENERAL] Hatch help for Windows 7, Evergreen 3.1.11

[JonGeorg SageLibrary]

Andrew: I will have them check that link, we had used the 0.2.0 one off the
https://evergreen-ils.org/egdownloads/ page.

Michele: Yes, we had made sure that it was running in the browser, by going
to the Extensions section of Chrome.

Blake: I will forward these suggestions to the staff at that library to see
if any of them resolve the issue.

Thank you all for the extra ideas. I appreciate the assistance.
-Jon

On Mon, Oct 28, 2019 at 1:18 PM Blake Henderson <blake at mobiusconsortium.org>
wrote:

> Jon,
>
> We've ran into the same issue. It's usually one of these:
>
> 1. Hatch isn't running.
> 2. Hatch and the browser are unable to talk to each other.
>
> Troubleshooting includes running the hatch client manually (before
> opening the Evergreen staff client)
> 1. Open a command window and navigate to the Hatch folder: "C:\Program
> Files (x86)\Hatch"
> 2. Execute the batch file: hatch.bat
> 3. Observe the output and it should* stay running with one of the last
> lines looking like this: "2019-10-28 15:13:48 INFO   Using data
> directory: C:\Users\username\.evergreen"
> 4. Head over to the browser and interact with
> Administration->workstation admin->Print/Storage Service ("Hatch")
> 5. See what the command window shows. Might be some helpful messages in
> there.
>
> Also: try the new (beta) version of Hatch, rinse and repeat
> (https://evergreen-ils.org/downloads/Hatch-Installer-0.3.2.exe)
>
>
>
> -Blake-
> Conducting Magic
> MOBIUS
>
> On 10/28/2019 2:39 PM, JonGeorg SageLibrary wrote:
>
> > Greetings, one of our libraries is having issues with Hatch on a
> > singular workstation, the rest of their workstations work without
> > issue with this setup. I'm waiting to find out if we can avoid the
> > issue by upgrading the PC to Windows 10 given that Windows 7 Microsoft
> > support ends in January.
> >
> > It's a Windows 7, 64 bit PC. They use Hatch because they're using
> > multiple printers. The issue is that the printers do not display in
> > the web client of Evergreen 3.1.11, under Administration, Workstation,
> > Printer Settings.
> >
> > Yes, the checkbox to use Hatch under Administration, Workstation,
> > Print/Storage Service is checked, and currently we do not have the
> > checkbox for Store Local Settings in Hatch checked, because the issue
> > is present either way.
> >
> > The issue is present under FireFox or Chrome. Used
> >
> https://files.nc.gov/dncr-statelibrary/LD/NCCardinal/documents/evergreen_how_to_install_hatch.pdf
> > as reference.
> >
> > Steps performed thus far:
> > *Verified that there are no stuck print jobs in the queue.
> > *Verified that the xul client works correctly.
> > *Verified that the browser itself sees the printers and checked the
> > settings for header/footer and margins - although not really relevant
> > to this issue.
> > *Disabled/Enabled Hatch - no change
> > *Uninstalled Hatch and Java [64bit only on this PC, if that matters]
> > **Verified the related folder under
> > C:\Users\[User]\AppData\Local\Google\Chrome\User
> > Data\Default\Extensions removed itself after removing hatch
> > **Verified the related folders under C:\Program Files\Java and
> > c:\Program Files (x86)\Java removed themselves after uninstalling
> > Java, after checking the checkbox that it remove all accompanying data
> > upon uninstall.
> > *Upon reboot, reinstalled them and the issue remained.
> > *Removed Hatch, Java, and Chrome  - after making sure any needed
> > Chrome data was backed up
> > **Renamed the C:\Users\[User]\AppData\Local\Google folder to
> > Google-old to ensure no data was imported to the new installation
> > *Rebooted, reinstalled Chrome, Java and Hatch and the issue was still
> > present.
> >
> > Is there anything I'm missing?
> > -Jon
> >
>
>
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