[OPEN-ILS-GENERAL] Special circulations problem

[Morgan, Michele]

I agree with Anna that bug 1781274 is likely to blame. If you don't have
database access, you can try the strategy posted in the bug comments:

https://bugs.launchpad.net/evergreen/+bug/1781274/comments/1

Select the transaction in the Other/Special Circulations tab, and choose
Add Billing from the Actions menu (which is there in 3.3). Add a $.01
billing to the transaction and then pay it off with a forgive payment on
the Bill screen.

Hope this helps,
Michele

--
Michele M. Morgan, Technical Support Analyst
North of Boston Library Exchange, Danvers Massachusetts
mmorgan at noblenet.org



On Thu, Jan 30, 2020 at 8:52 AM Goben, Anna <AGoben at library.in.gov> wrote:

> We’ve seen this happen when this bug rears up for Lost/CR materials:
>
>
>
> https://bugs.launchpad.net/evergreen/+bug/1781274
>
>
>
> Even if you check the CR item in the xact has to be closed for the item to
> fall away from the special/other interface.  The fix for us has been to
> manually close the xact in the DB.
>
>
>
> -Anna
>
>
>
> Anna Goben
>
> Evergreen Indiana Coordinator
>
> Indiana State Library
>
> 140 N Senate Ave
>
> Indianapolis, IN 46204
>
> 317-234-6624
>
> Fax: 317-232-1925
>
>
>
> *From:* Open-ils-general [mailto:
> open-ils-general-bounces at list.georgialibraries.org] *On Behalf Of *Chris
> Owens
> *Sent:* Wednesday, January 29, 2020 2:05 PM
> *To:* 'Evergreen Discussion Group' <
> open-ils-general at list.georgialibraries.org>
> *Subject:* [OPEN-ILS-GENERAL] Special circulations problem
>
>
>
> **** This is an EXTERNAL email. Exercise caution. DO NOT open attachments
> or click links from unknown senders or unexpected email. ****
> ------------------------------
>
> Would anyone happen to know how to clear an item out of the Other/Special
> Circulations category on a patron's account (version 3.3)? The item has no
> bills attached that I can see and has been circulating among other patrons,
> but I cannot figure out a way to delete it from this patron's account.
>
> Thanks,
> Chris
>
> --
>
> Chris Owens
>
> Director
>
> Blanchester Public Library
>
> 110 N. Broadway
>
> Blanchester, OH 45107
>
> 937-783-3585
>
> 937-783-2910 (fax)
>
> cowens at blanlibrary.org
>
>
>
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://libmail.georgialibraries.org/pipermail/open-ils-general/attachments/20200130/96f9dd05/attachment-0001.html>