Hold Slip and Transit Slip Not Appearing
Hi everyone, We have one library where the hold and transit slips are not appearing when items are checked in, instead it's going straight to the print preview in Chrome. We've tested and it's happening for this library in both 3.11 and 3.14. I think we must have adjusted something for the library in the past but we haven't been able to figure out what. So far we have ruled out pop-ups being blocked, check in modifiers, Shelving Locations - Hold Capture Requires Verification or Checkin Alert, Auto-Print Settings (Admin -> Local Admin -> Auto-Print Settings), and the library setting "Disable Automatic Print Attempt Type List". Anyone have any ideas of other things to check? Thanks, Jennifer -- Jennifer Pringle (she/her) Co-op Support - Training Lead BC Libraries Cooperative Toll-free: 1-888-848-9250 Email:jennifer.pringle@bc.libraries.coop Website: http://bc.libraries.coop Gratefully acknowledging that I live and work in the unceded Traditional Territory of the St'at'yemc Nations.
Is it one of these? If the auto print is off then the preview screen will appear before printing :) Misty Morse Head of Adult Services Clinton Public Library https://clintonpl.lib.in.us/ (https://clintonpl.lib.in.us/) 765-832-8349 313 S. 4th St. Clinton, In.,47842 The only thing that you absolutely have to know, is the location of the library. —Albert Einstein On Wed, Apr 16, 2025 at 02:59 PM, Jennifer Pringle via Evergreen-general wrote: Hi everyone, We have one library where the hold and transit slips are not appearing when items are checked in, instead it’s going straight to the print preview in Chrome. We’ve tested and it’s happening for this library in both 3.11 and 3.14. I think we must have adjusted something for the library in the past but we haven’t been able to figure out what. So far we have ruled out pop-ups being blocked, check in modifiers, Shelving Locations - Hold Capture Requires Verification or Checkin Alert, Auto-Print Settings (Admin -> Local Admin -> Auto-Print Settings), and the library setting “Disable Automatic Print Attempt Type List”. Anyone have any ideas of other things to check? Thanks, Jennifer -- Jennifer Pringle (she/her) Co-op Support - Training Lead BC Libraries Cooperative Toll-free: 1-888-848-9250 Email:jennifer.pringle@bc.libraries.coop (mailto:jennifer.pringle@bc.libraries.coop) Website: http://bc.libraries.coop (http://bc.libraries.coop) Gratefully acknowledging that I live and work in the unceded Traditional Territory of the St'at'yemc Nations.
Hi Jennifer, Do they use Hatch? Or, maybe there's something up with their stored preferences? Does it happen in Firefox, too? We saw a lot of weird, inconsistent behavior with workstations, printing, etc., once we upgraded to 3.14, and clearing cache resolved the majority of them, but if it's also happening in 3.11, it may be an issue with their local browser settings. On Wed, Apr 16, 2025 at 3:03 PM misty via Evergreen-general < evergreen-general@list.evergreen-ils.org> wrote:
Is it one of these? If the auto print is off then the preview screen will appear before printing :)
*Misty Morse Head of Adult ServicesClinton Public Library* https://clintonpl.lib.in.us/
*765-832-8349313 S. 4th St. Clinton, In.,478**42*
The only thing that you absolutely have to know, is the location of the library. —Albert Einstein
On Wed, Apr 16, 2025 at 02:59 PM, Jennifer Pringle via Evergreen-general < evergreen-general@list.evergreen-ils.org> wrote:
Hi everyone,
We have one library where the hold and transit slips are not appearing when items are checked in, instead it’s going straight to the print preview in Chrome. We’ve tested and it’s happening for this library in both 3.11 and 3.14.
I think we must have adjusted something for the library in the past but we haven’t been able to figure out what.
So far we have ruled out pop-ups being blocked, check in modifiers, Shelving Locations - Hold Capture Requires Verification or Checkin Alert, Auto-Print Settings (Admin -> Local Admin -> Auto-Print Settings), and the library setting “Disable Automatic Print Attempt Type List”.
Anyone have any ideas of other things to check?
Thanks,
Jennifer
--
Jennifer Pringle (she/her)
Co-op Support - Training Lead
BC Libraries Cooperative
Toll-free: 1-888-848-9250
Email:jennifer.pringle@bc.libraries.coop
Website: http://bc.libraries.coop
Gratefully acknowledging that I live and work in the unceded Traditional Territory of the St'at'yemc Nations.
_______________________________________________ Evergreen-general mailing list -- evergreen-general@list.evergreen-ils.org To unsubscribe send an email to evergreen-general-leave@list.evergreen-ils.org
-- [image: logo with link to Georgia Public Library Service website] <https://georgialibraries.org/> Susan Morrison, PINES Operations Analyst ------------------------------ Georgia Public Library Service 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341 (404) 235-7142 | smorrison@georgialibraries.org https://help.georgialibraries.org | help@georgialibraries.org [image: logo with link to Georgia Public Library Service Facebook page] <https://www.facebook.com/georgialibraries>[image: logo with link to Georgia Public Library Service Instagram page] <https://www.instagram.com/georgialibraries/>[image: logo with link to Georgia Public Library Service LinkedIn page] <https://www.linkedin.com/company/georgia-public-library-service/>[image: logo with link to Georgia Public Library Service Threads page] <https://www.threads.net/@georgialibraries> Join our email list <http://georgialibraries.org/subscription> for stories of Georgia libraries making an impact in our communities.
Hi Susan, I can replicate this on my computer which doesn’t have Hatch installed. I can log into this library and not have the hold slip pop up appear and then log into another library on the same server/browser window and have the hold slip pop up appear. Same thing happens in both Chrome and Firefox. Jennifer -- Jennifer Pringle (she/her) Co-op Support - Training Lead BC Libraries Cooperative Toll-free: 1-888-848-9250 Email:jennifer.pringle@bc.libraries.coop Website: http://bc.libraries.coop Gratefully acknowledging that I live and work in the unceded Traditional Territory of the St'at'yemc Nations. From: Susan Morrison via Evergreen-general <evergreen-general@list.evergreen-ils.org> Sent: April 16, 2025 12:17 PM To: Evergreen Discussion Group <evergreen-general@list.evergreen-ils.org> Cc: Susan Morrison <smorrison@georgialibraries.org> Subject: [Evergreen-general] Re: Hold Slip and Transit Slip Not Appearing Hi Jennifer, Do they use Hatch? Or, maybe there's something up with their stored preferences? Does it happen in Firefox, too? We saw a lot of weird, inconsistent behavior with workstations, printing, etc., once we upgraded to 3.14, and clearing cache resolved the majority of them, but if it's also happening in 3.11, it may be an issue with their local browser settings. On Wed, Apr 16, 2025 at 3:03 PM misty via Evergreen-general <evergreen-general@list.evergreen-ils.org<mailto:evergreen-general@list.evergreen-ils.org>> wrote: [cid:image001.png@01DBAECA.16817010] Is it one of these? If the auto print is off then the preview screen will appear before printing :) Misty Morse Head of Adult Services Clinton Public Library https://clintonpl.lib.in.us/ 765-832-8349 313 S. 4th St. Clinton, In.,47842 The only thing that you absolutely have to know, is the location of the library. —Albert Einstein On Wed, Apr 16, 2025 at 02:59 PM, Jennifer Pringle via Evergreen-general <evergreen-general@list.evergreen-ils.org<mailto:evergreen-general@list.evergreen-ils.org>> wrote: Hi everyone, We have one library where the hold and transit slips are not appearing when items are checked in, instead it’s going straight to the print preview in Chrome. We’ve tested and it’s happening for this library in both 3.11 and 3.14. I think we must have adjusted something for the library in the past but we haven’t been able to figure out what. So far we have ruled out pop-ups being blocked, check in modifiers, Shelving Locations - Hold Capture Requires Verification or Checkin Alert, Auto-Print Settings (Admin -> Local Admin -> Auto-Print Settings), and the library setting “Disable Automatic Print Attempt Type List”. Anyone have any ideas of other things to check? Thanks, Jennifer -- Jennifer Pringle (she/her) Co-op Support - Training Lead BC Libraries Cooperative Toll-free: 1-888-848-9250 Email:jennifer.pringle@bc.libraries.coop<mailto:jennifer.pringle@bc.libraries.coop> Website: http://bc.libraries.coop Gratefully acknowledging that I live and work in the unceded Traditional Territory of the St'at'yemc Nations. _______________________________________________ Evergreen-general mailing list -- evergreen-general@list.evergreen-ils.org<mailto:evergreen-general@list.evergreen-ils.org> To unsubscribe send an email to evergreen-general-leave@list.evergreen-ils.org<mailto:evergreen-general-leave@list.evergreen-ils.org> -- [logo with link to Georgia Public Library Service website]<https://georgialibraries.org/> Susan Morrison, PINES Operations Analyst ________________________________ Georgia Public Library Service 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341 (404) 235-7142 | smorrison@georgialibraries.org<mailto:smorrison@georgialibraries.org> https://help.georgialibraries.org | help@georgialibraries.org<mailto:help@georgialibraries.org> [logo with link to Georgia Public Library Service Facebook page]<https://www.facebook.com/georgialibraries>[logo with link to Georgia Public Library Service Instagram page]<https://www.instagram.com/georgialibraries/>[logo with link to Georgia Public Library Service LinkedIn page]<https://www.linkedin.com/company/georgia-public-library-service/>[logo with link to Georgia Public Library Service Threads page]<https://www.threads.net/@georgialibraries> Join our email list<http://georgialibraries.org/subscription> for stories of Georgia libraries making an impact in our communities. This message originated from outside the M365 organisation. Please be careful with links, and don't trust messages you don't recognise.
Hi, Jennifer: This definitely sounds like a library setting. I was searching the list of library settings and found "Suppress popup-dialogs during check-in.". Is the setting set for the library? I haven't tested it, but it sounds like it could be a culprit. John John Amundson (he/him/his) Library Applications Supervisor, C/W MARS, Inc. ------------------------------ [image: icon] jamundson@cwmars.org | [image: icon]www.cwmars.org [image: icon] 508-755-3323 x1 On Wed, Apr 16, 2025 at 3:26 PM Jennifer Pringle via Evergreen-general < evergreen-general@list.evergreen-ils.org> wrote:
Hi Susan,
I can replicate this on my computer which doesn’t have Hatch installed. I can log into this library and not have the hold slip pop up appear and then log into another library on the same server/browser window and have the hold slip pop up appear. Same thing happens in both Chrome and Firefox.
Jennifer
--
Jennifer Pringle (she/her)
Co-op Support - Training Lead
BC Libraries Cooperative
Toll-free: 1-888-848-9250
Email:jennifer.pringle@bc.libraries.coop
Website: http://bc.libraries.coop
Gratefully acknowledging that I live and work in the unceded Traditional Territory of the St'at'yemc Nations.
*From:* Susan Morrison via Evergreen-general < evergreen-general@list.evergreen-ils.org> *Sent:* April 16, 2025 12:17 PM *To:* Evergreen Discussion Group <evergreen-general@list.evergreen-ils.org
*Cc:* Susan Morrison <smorrison@georgialibraries.org> *Subject:* [Evergreen-general] Re: Hold Slip and Transit Slip Not Appearing
Hi Jennifer,
Do they use Hatch? Or, maybe there's something up with their stored preferences? Does it happen in Firefox, too? We saw a lot of weird, inconsistent behavior with workstations, printing, etc., once we upgraded to 3.14, and clearing cache resolved the majority of them, but if it's also happening in 3.11, it may be an issue with their local browser settings.
On Wed, Apr 16, 2025 at 3:03 PM misty via Evergreen-general < evergreen-general@list.evergreen-ils.org> wrote:
Is it one of these? If the auto print is off then the preview screen will appear before printing :)
*Misty Morse *
* Head of Adult Services Clinton Public Library*
*765-832-8349 313 S. 4th St. Clinton, In.,47842*
The only thing that you absolutely have to know, is the location of the library. —Albert Einstein
On Wed, Apr 16, 2025 at 02:59 PM, Jennifer Pringle via Evergreen-general < evergreen-general@list.evergreen-ils.org> wrote:
Hi everyone,
We have one library where the hold and transit slips are not appearing when items are checked in, instead it’s going straight to the print preview in Chrome. We’ve tested and it’s happening for this library in both 3.11 and 3.14.
I think we must have adjusted something for the library in the past but we haven’t been able to figure out what.
So far we have ruled out pop-ups being blocked, check in modifiers, Shelving Locations - Hold Capture Requires Verification or Checkin Alert, Auto-Print Settings (Admin -> Local Admin -> Auto-Print Settings), and the library setting “Disable Automatic Print Attempt Type List”.
Anyone have any ideas of other things to check?
Thanks,
Jennifer
--
Jennifer Pringle (she/her)
Co-op Support - Training Lead
BC Libraries Cooperative
Toll-free: 1-888-848-9250
Email:jennifer.pringle@bc.libraries.coop
Website: http://bc.libraries.coop
Gratefully acknowledging that I live and work in the unceded Traditional Territory of the St'at'yemc Nations.
_______________________________________________ Evergreen-general mailing list -- evergreen-general@list.evergreen-ils.org To unsubscribe send an email to evergreen-general-leave@list.evergreen-ils.org
--
[image: logo with link to Georgia Public Library Service website] <https://georgialibraries.org/>
*Susan Morrison, PINES Operations Analyst* ------------------------------
***Georgia Public Library Service*
2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
(404) 235-7142 | smorrison@georgialibraries.org
https://help.georgialibraries.org | help@georgialibraries.org
[image: logo with link to Georgia Public Library Service Facebook page] <https://www.facebook.com/georgialibraries>*[image: logo with link to Georgia Public Library Service Instagram page]* <https://www.instagram.com/georgialibraries/>[image: logo with link to Georgia Public Library Service LinkedIn page] <https://www.linkedin.com/company/georgia-public-library-service/>*[image: logo with link to Georgia Public Library Service Threads page]* <https://www.threads.net/@georgialibraries>
*Join our email list* <http://georgialibraries.org/subscription> *for stories of Georgia libraries making an impact in our communities.*
This message originated from outside the M365 organisation. Please be careful with links, and don't trust messages you don't recognise. _______________________________________________ Evergreen-general mailing list -- evergreen-general@list.evergreen-ils.org To unsubscribe send an email to evergreen-general-leave@list.evergreen-ils.org
Hi John, That solved it! I looked through all the print and hold related library settings but didn’t come across that one. Thank you! Jennifer -- Jennifer Pringle (she/her) Co-op Support - Training Lead BC Libraries Cooperative Toll-free: 1-888-848-9250 Email:jennifer.pringle@bc.libraries.coop Website: http://bc.libraries.coop Gratefully acknowledging that I live and work in the unceded Traditional Territory of the St'at'yemc Nations. From: John Amundson <jamundson@cwmars.org> Sent: April 16, 2025 12:39 PM To: Evergreen Discussion Group <evergreen-general@list.evergreen-ils.org> Cc: Jennifer Pringle <jennifer.pringle@bc.libraries.coop> Subject: Re: [Evergreen-general] Re: Hold Slip and Transit Slip Not Appearing Hi, Jennifer: This definitely sounds like a library setting. I was searching the list of library settings and found "Suppress popup-dialogs during check-in.". Is the setting set for the library? I haven't tested it, but it sounds like it could be a culprit. John [Image removed by sender.] John Amundson (he/him/his) Library Applications Supervisor, C/W MARS, Inc. ________________________________ [Image removed by sender. icon]jamundson@cwmars.org<mailto:jamundson@cwmars.org> | [Image removed by sender. icon] www.cwmars.org<https://www.cwmars.org/> [Image removed by sender. icon]508-755-3323 x1 On Wed, Apr 16, 2025 at 3:26 PM Jennifer Pringle via Evergreen-general <evergreen-general@list.evergreen-ils.org<mailto:evergreen-general@list.evergreen-ils.org>> wrote: Hi Susan, I can replicate this on my computer which doesn’t have Hatch installed. I can log into this library and not have the hold slip pop up appear and then log into another library on the same server/browser window and have the hold slip pop up appear. Same thing happens in both Chrome and Firefox. Jennifer -- Jennifer Pringle (she/her) Co-op Support - Training Lead BC Libraries Cooperative Toll-free: 1-888-848-9250 Email:jennifer.pringle@bc.libraries.coop<mailto:Email%3Ajennifer.pringle@bc.libraries.coop> Website: http://bc.libraries.coop Gratefully acknowledging that I live and work in the unceded Traditional Territory of the St'at'yemc Nations. From: Susan Morrison via Evergreen-general <evergreen-general@list.evergreen-ils.org<mailto:evergreen-general@list.evergreen-ils.org>> Sent: April 16, 2025 12:17 PM To: Evergreen Discussion Group <evergreen-general@list.evergreen-ils.org<mailto:evergreen-general@list.evergreen-ils.org>> Cc: Susan Morrison <smorrison@georgialibraries.org<mailto:smorrison@georgialibraries.org>> Subject: [Evergreen-general] Re: Hold Slip and Transit Slip Not Appearing Hi Jennifer, Do they use Hatch? Or, maybe there's something up with their stored preferences? Does it happen in Firefox, too? We saw a lot of weird, inconsistent behavior with workstations, printing, etc., once we upgraded to 3.14, and clearing cache resolved the majority of them, but if it's also happening in 3.11, it may be an issue with their local browser settings. On Wed, Apr 16, 2025 at 3:03 PM misty via Evergreen-general <evergreen-general@list.evergreen-ils.org<mailto:evergreen-general@list.evergreen-ils.org>> wrote: [cid:image001.png@01DBAECD.1E79D070] Is it one of these? If the auto print is off then the preview screen will appear before printing :) Misty Morse Head of Adult Services Clinton Public Library https://clintonpl.lib.in.us/ 765-832-8349 313 S. 4th St. Clinton, In.,47842 The only thing that you absolutely have to know, is the location of the library. —Albert Einstein On Wed, Apr 16, 2025 at 02:59 PM, Jennifer Pringle via Evergreen-general <evergreen-general@list.evergreen-ils.org<mailto:evergreen-general@list.evergreen-ils.org>> wrote: Hi everyone, We have one library where the hold and transit slips are not appearing when items are checked in, instead it’s going straight to the print preview in Chrome. We’ve tested and it’s happening for this library in both 3.11 and 3.14. I think we must have adjusted something for the library in the past but we haven’t been able to figure out what. So far we have ruled out pop-ups being blocked, check in modifiers, Shelving Locations - Hold Capture Requires Verification or Checkin Alert, Auto-Print Settings (Admin -> Local Admin -> Auto-Print Settings), and the library setting “Disable Automatic Print Attempt Type List”. Anyone have any ideas of other things to check? Thanks, Jennifer -- Jennifer Pringle (she/her) Co-op Support - Training Lead BC Libraries Cooperative Toll-free: 1-888-848-9250 Email:jennifer.pringle@bc.libraries.coop<mailto:jennifer.pringle@bc.libraries.coop> Website: http://bc.libraries.coop Gratefully acknowledging that I live and work in the unceded Traditional Territory of the St'at'yemc Nations. _______________________________________________ Evergreen-general mailing list -- evergreen-general@list.evergreen-ils.org<mailto:evergreen-general@list.evergreen-ils.org> To unsubscribe send an email to evergreen-general-leave@list.evergreen-ils.org<mailto:evergreen-general-leave@list.evergreen-ils.org> -- [Image removed by sender. logo with link to Georgia Public Library Service website]<https://georgialibraries.org/> Susan Morrison, PINES Operations Analyst ________________________________ Georgia Public Library Service 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341 (404) 235-7142 | smorrison@georgialibraries.org<mailto:smorrison@georgialibraries.org> https://help.georgialibraries.org | help@georgialibraries.org<mailto:help@georgialibraries.org> [Image removed by sender. logo with link to Georgia Public Library Service Facebook page]<https://www.facebook.com/georgialibraries>[Image removed by sender. logo with link to Georgia Public Library Service Instagram page]<https://www.instagram.com/georgialibraries/>[Image removed by sender. logo with link to Georgia Public Library Service LinkedIn page]<https://www.linkedin.com/company/georgia-public-library-service/>[Image removed by sender. logo with link to Georgia Public Library Service Threads page]<https://www.threads.net/@georgialibraries> Join our email list<http://georgialibraries.org/subscription> for stories of Georgia libraries making an impact in our communities. This message originated from outside the M365 organisation. Please be careful with links, and don't trust messages you don't recognise. _______________________________________________ Evergreen-general mailing list -- evergreen-general@list.evergreen-ils.org<mailto:evergreen-general@list.evergreen-ils.org> To unsubscribe send an email to evergreen-general-leave@list.evergreen-ils.org<mailto:evergreen-general-leave@list.evergreen-ils.org> This message originated from outside the M365 organisation. Please be careful with links, and don't trust messages you don't recognise.
participants (4)
-
Jennifer Pringle -
John Amundson -
misty＠clintonpl.lib.in.us -
Susan Morrison