[Eg-oversight-board] Call for agenda items - 21.08.14 meeting
Kathy Lussier
klussier at masslnc.org
Mon Aug 18 15:14:39 EDT 2014
Hi Rogan,
Have you noticed previously that the web site was offline? Looking at
the Internet Archive, they were advertising Evergreen services as
recently as May, but if they truly are offline and not just experiencing
a momentary glitch, I think we should take them down in the interest of
keeping the support provider page up to date.
Either way, I think it's still worthwhile to have the discussion of the
EOB's role in vetting vendors.
Kathy
Kathy Lussier
Project Coordinator
Massachusetts Library Network Cooperative
(508) 343-0128
klussier at masslnc.org
Twitter: http://www.twitter.com/kmlussier
On 8/18/2014 3:06 PM, Rogan Hamby wrote:
> It should be noted that Edusys' website as linked to from our vendor
> listing is also offline. I believe they are no longer offering
> Evergreen services at all if they even still exist. They had another
> customer who reached out to me at one point and they have now moved to
> Koha.
>
>
> On Mon, Aug 18, 2014 at 2:52 PM, Grace Dunbar <gdunbar at esilibrary.com
> <mailto:gdunbar at esilibrary.com>> wrote:
>
> Thanks for mentioning the vendor listing, Rogan, as I have a piece
> of business that serendipitously feeds into that.
> The lovely folks in Granville, NC had a very challenging time with
> an Evergreen vendor. The people at Greenville were so upset at
> the poor service they feel that they received that they wrote a
> letter of complaint. They delivered that to me, as a member of
> the EOB, and have asked that we consider removing this vendor from
> the vendor listing page.
> Please see their letter of complaint, which is attached.
>
> I know that this is a challenging issue. We don't want to be put
> in the position of policing vendors or getting caught in disputes
> between vendors and their clients. However, I also feel some
> responsibility comes from even having the vendor page. The
> question foremost in my mind is whether we should be proactive or
> reactive (or inactive) in this kind of situation. In other words,
> should we change the vendor listing policy to ask for references
> from live Evergreen sites who are serviced by that vendor prior to
> listing them? Or should we take on the role of possibly removing
> a vendor if it becomes clear they have caused "irreparable" harm
> to a client. 'Irreparable harm' being data loss, excessive
> downtime, or something fairly serious. Or do we see our role in
> the EOB as not being responsible for ensuring that the community
> is pointing potential Evergreen sites at vendors who are capable
> of doing the work - caveat emptor.
>
> There are, of course, many sides to this issue. I look forward to
> the discussion!
> Grace
>
> p.s. In the interest of full disclosure, Granville contracted with
> Equinox earlier this year to fix many of their lingering issues.
> It was a limited term consulting contract that is no longer in
> effect.
>
>
> On Mon, Aug 18, 2014 at 1:23 PM, Rogan Hamby
> <rogan.hamby at gmail.com <mailto:rogan.hamby at gmail.com>> wrote:
>
> I wanted to chat about the Evergreen vendor listing. It's
> been a year since we adopted the current policy and there's
> been discussion about it a couple of times. I've always said
> we should wait a year before we entertained any discussion of
> change and it's been that year now. One minor thing that I'd
> like to do is require that we link to the description of
> Evergreen services on an entry.
>
>
>
>
> On Mon, Aug 18, 2014 at 12:40 PM, Ben Hyman
> <ben.hyman at bc.libraries.coop
> <mailto:ben.hyman at bc.libraries.coop>> wrote:
>
> Hi all,
>
> We have an EOB meeting scheduled for this Thursday, the
> 21st @ 11 Pacific.
> Please send any agenda items along, and I'll pull things
> together by the 20th.
>
> All the best
> Ben
>
> Ben Hyman
> Executive Director | BC Libraries Cooperative
> ben.hyman at bc.libraries.coop
> <mailto:ben.hyman at bc.libraries.coop> | 1.855.383.5761 ext
> 1001 <tel:1.855.383.5761%20ext%201001> | cell:
> 250.889.2738 <tel:250.889.2738>
> bc.libraries.coop <http://bc.libraries.coop> | Twitter:
> @BCLibrariesCoop
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> --
> Grace Dunbar, Vice President
> Equinox Software, Inc. - The Open Source Experts
> gdunbar at esilibrary.com <mailto:gdunbar at esilibrary.com>
> 1-877-OPEN-ILS www.esilibrary.com <http://www.esilibrary.com>
>
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