[Evergreen-acq] Trouble receiving a shipment with ASN

[O'Connor, Samantha]

I have a library attempting to receive a shipment with ASN and they are getting an error message when they scan the barcode: No container found with barcode
I have double-checked that the barcode they are scanning matches the barcode listed in the DESADV EDI message, and they have checked with the vendor (Baker and Taylor) to make sure there is nothing wrong on their end. We are very new to ASN, and only have one other library actively using it, so I'm not sure how to troubleshoot this. Is there a step we're missing? Thanks for any help anyone can provide.


Samantha O’Connor

NC Cardinal Training Specialist

NC Dept. of Natural and Cultural Resources

samantha.oconnor@<mailto:samantha.oconnor at ncdcr.gov>dncr.nc.gov.<mailto:samantha.oconnor at ncdcr.gov>

https://statelibrary.ncdcr.gov/ld/nc-cardinal

109 East Jones Street | 4640 Mail Service Center
Raleigh, North Carolina 27699-4600

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