[Evergreen-acq] Help with an invoice issue

[John Amundson]

Hi, Samantha:

It sounds like you might be running into this bug:
https://bugs.launchpad.net/evergreen/+bug/1917482

This has also been affecting use since we moved to 3.7 in 2021. Here is
what I wrote to my libraries then:



*Based on reports so far, this seems to affect only closed invoices. The
issue is also just with the display. Copy and line item counts, amounts,
etc are all recorded correctly in the database. You should be able to keep
the invoices closed and still have your funds updated properly. Refreshing
the page will sometimes allow the line items to reappear. Other items,
however, may disappear.*


I believe this is fixed in the new angular Invoice interface that was
introduced in 3.13

John

John Amundson (he/him/his)
Library Applications Supervisor, C/W MARS, Inc.

------------------------------

[image: icon] jamundson at cwmars.org | [image: icon]www.cwmars.org

[image: icon] 508-755-3323 x1


On Wed, Oct 2, 2024 at 8:58 AM O'Connor, Samantha via Evergreen-acq <
evergreen-acq at list.evergreen-ils.org> wrote:

> Good morning,
>
>
>
> I have a library who is new to acquisitions, and they are running into an
> issue when closing invoices. I have not been able to replicate the issue
> from scratch, but the same thing happens to me when I close out their
> existing invoices.
>
>
>
> On certain invoices, there will be a total amount for the expected cost
> and several line items. When they close the invoice, two of those line
> items will disappear completely from the invoice, leaving a blank space
> where it was before, ad the total expected cost will adjust to reflect
> their removal. If the invoice is re-opened, the missing line items will
> come back. If the same invoice is closed again, two completely different
> line items will disappear.
>
>
>
> There doesn’t seem to be any pattern to which line items disappear, and I
> can’t find any issues with the underlying state of the items. Plus, since
> they change each subsequent closing, it definitely doesn’t seem to be an
> issue with the line items or connected Pos or anything like that.
>
>
>
> This doesn’t happen on all of their invoices, but it has happened on
> several. They are creating them manually, not via EDI.
>
> This sounds familiar to me, and I feel like I’ve heard it discussed, but I
> haven’t been able to find a bug, and I don’t remember details of the
> discussion. Has anyone experienced this before?
>
>
>
> Thanks for any help!
>
>
>
>
>
> *Samantha O’Connor*
>
> NC Cardinal Training Specialist
>
> NC Dept. of Natural and Cultural Resources
>
> *samantha.oconnor at dncr.nc.gov. <samantha.oconnor at ncdcr.gov>*
>
> https://statelibrary.ncdcr.gov/ld/nc-cardinal
>
>
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>
>
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