[Evergreen-general] [OPEN-ILS-GENERAL] Printing Offline Check-out Receipts

[Dawn Dale]

Hi Josh,

Staff will need to tell it to print to the receipt printer each time they
have a checkout.  They should not have any problems if they do that.



*Dawn Dale, PINES Services Specialist - Circulation*

------------------------------

Georgia Public Library Service

2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341

(404) 291-2800, ddale at georgialibraries.org

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On Thu, Jan 7, 2021 at 4:18 PM Josh Stompro <stomproj at gsuite.larl.org>
wrote:

> Terran, I just tried disabling the hatch extension (Right click -> Manage
> Extension -> Change toggle to off)  but that didn't work for me.  Is that
> what you mean?  I just get console errors because the Offline interface is
> still trying to send the print jobs to hatch.
>
> We are on 3.2.
>
> I don't see how I can get into the workstation settings to uncheck the
> "Use Hatch" checkbox when I'm offline.  /eg/staff/admin/workstation/hatch
> seems to require authentication to access.
>
> I'm trying to figure out how this is going to work for staff that normally
> use Hatch, but have to use Offline when their internet is down.
>
> I did notice that with hatch enabled, the print jobs will get sent to the
> windows default printer.  I'm wondering if that is Hatch's default behavior
> when it doesn't have access to the printer context info.  I'm wondering if
> the Offline Printer settings are supposed to be stored in the Browser
> Settings section vs the Workstation settings like they are now?
>
> Josh
>
> On Wed, Feb 26, 2020 at 7:19 PM Terran McCanna <
> tmccanna at georgialibraries.org> wrote:
>
>> If you temporarily disable Hatch in the browser, it should print alright.
>>
>>
>>
>> Terran McCanna
>> PINES Program Manager
>> Georgia Public Library Service
>> 2872 Woodcock Blvd, Suite 250
>> Atlanta, GA 30341
>> 404-235-7138
>> tmccanna at georgialibraries.org
>>
>> On Wed, Feb 26, 2020, 3:19 PM Dana Schwarz <Schwarz at lincoln.library.on.ca>
>> wrote:
>>
>>> Hello,
>>>
>>>
>>>
>>> Our library consortium is upgrading tomorrow and my library system will
>>> be using the offline check-out during the upgrade. I’ve tested on computers
>>> with hatch to print a receipt after checking out material offline but a
>>> receipt doesn’t print. I’ve assigned our receipt printer to print in
>>> offline and saved the changes but nothing happens. Am I missing a step?
>>>
>>>
>>>
>>> Thank you for your help,
>>>
>>>
>>>
>>> Dana Schwarz
>>>
>>> *Technical Services Coordinator*
>>>
>>>
>>> Lincoln Public Library, MFR Branch
>>>
>>> 4080 John Charles Blvd.
>>>
>>> Vineland, Ont, Canada
>>> 905.562.5711
>>>
>>> schwarz at lincoln.library.on.ca
>>>
>>>
>>>
>>
>
> --
> Josh Stompro - IT Director
> Lake Agassiz Regional Library
> Desk: 218-233-3757 Ext 139
> Cell: 218-790-2110
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