[Evergreen-general] [OPEN-ILS-GENERAL] Printing Offline Check-out Receipts

[Terran McCanna]

You might be right -I'm not sure if that's changed in more recent versions.
We're on 3.4 and we haven't had any complaints about it, but we also don't
have many libraries that need to Offline very often. (And many of them
don't use Hatch.)




Terran McCanna, PINES Program Manager
------------------------------

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(404) 235-7138 | tmccanna at georgialibraries.org

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On Thu, Jan 7, 2021 at 4:18 PM Josh Stompro <stomproj at gsuite.larl.org>
wrote:

> Terran, I just tried disabling the hatch extension (Right click -> Manage
> Extension -> Change toggle to off)  but that didn't work for me.  Is that
> what you mean?  I just get console errors because the Offline interface is
> still trying to send the print jobs to hatch.
>
> We are on 3.2.
>
> I don't see how I can get into the workstation settings to uncheck the
> "Use Hatch" checkbox when I'm offline.  /eg/staff/admin/workstation/hatch
> seems to require authentication to access.
>
> I'm trying to figure out how this is going to work for staff that normally
> use Hatch, but have to use Offline when their internet is down.
>
> I did notice that with hatch enabled, the print jobs will get sent to the
> windows default printer.  I'm wondering if that is Hatch's default behavior
> when it doesn't have access to the printer context info.  I'm wondering if
> the Offline Printer settings are supposed to be stored in the Browser
> Settings section vs the Workstation settings like they are now?
>
> Josh
>
> On Wed, Feb 26, 2020 at 7:19 PM Terran McCanna <
> tmccanna at georgialibraries.org> wrote:
>
>> If you temporarily disable Hatch in the browser, it should print alright.
>>
>>
>>
>> Terran McCanna
>> PINES Program Manager
>> Georgia Public Library Service
>> 2872 Woodcock Blvd, Suite 250
>> Atlanta, GA 30341
>> 404-235-7138
>> tmccanna at georgialibraries.org
>>
>> On Wed, Feb 26, 2020, 3:19 PM Dana Schwarz <Schwarz at lincoln.library.on.ca>
>> wrote:
>>
>>> Hello,
>>>
>>>
>>>
>>> Our library consortium is upgrading tomorrow and my library system will
>>> be using the offline check-out during the upgrade. I’ve tested on computers
>>> with hatch to print a receipt after checking out material offline but a
>>> receipt doesn’t print. I’ve assigned our receipt printer to print in
>>> offline and saved the changes but nothing happens. Am I missing a step?
>>>
>>>
>>>
>>> Thank you for your help,
>>>
>>>
>>>
>>> Dana Schwarz
>>>
>>> *Technical Services Coordinator*
>>>
>>>
>>> Lincoln Public Library, MFR Branch
>>>
>>> 4080 John Charles Blvd.
>>>
>>> Vineland, Ont, Canada
>>> 905.562.5711
>>>
>>> schwarz at lincoln.library.on.ca
>>>
>>>
>>>
>>
>
> --
> Josh Stompro - IT Director
> Lake Agassiz Regional Library
> Desk: 218-233-3757 Ext 139
> Cell: 218-790-2110
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