[Evergreen-general] Group Penalty Threshold: PATRON_EXCEEDS_LOST_COUNT

[Jessica Woolford]

Hi Jordan,

You can have different thresholds, but they only apply and appear at the
branch or system where they are configured. See Benjamin's in his original
email - because these two branches have the group penalty configured on the
branch level, if a patron has a lost item at branch A, the penalty only
applies at Branch A. Staff logged in at Branch B would not see the penalty
message.

As Erica said, the threshold would have to be configured only at the System
Level to be honored at both locations, or at the consortium level to have
it honored across the whole consortium. Bibliomation libraries decided that
the flexibility of having their own thresholds was more important, but
ideally would like to be able to see and honor blocks from other libraries.
We do have a block of 1 lost item at the consortium level.

Jessica

On Tue, Nov 16, 2021 at 11:12 AM Aubrey Area Library <
aubreyarealibrary at gmail.com> wrote:

> I thought this was a thing. At least in our setup, we all have differing
> thresholds. Unless I am misunderstanding your response.
>
> Thanks,
> Jordan
>
> On Tue, Nov 16, 2021 at 10:04 AM Jessica Woolford via Evergreen-general <
> evergreen-general at list.evergreen-ils.org> wrote:
>
>> Hi Benjamin,
>>
>> See this wishlist Launchpad ticket:
>> https://bugs.launchpad.net/evergreen/+bug/1464756
>>
>> It has long been a wish at our consortium that we could allow libraries
>> to have different penalty thresholds, and allow them to be honored at all
>> locations at the system OR consortium level.
>>
>> Jessica
>>
>> On Tue, Nov 16, 2021 at 10:14 AM Erica Rohlfs via Evergreen-general <
>> evergreen-general at list.evergreen-ils.org> wrote:
>>
>>> Good Morning Benjamin,
>>>
>>> If you remove the individual library thresholds and keep the threshold
>>> set at the system level, it will display the lost threshold at any branch
>>> within that system. However, this modification isn't retroactive to your
>>> patrons' existing penalties.
>>>
>>> I hope this helps.
>>>
>>> Thank You,
>>> Erica
>>>
>>> On Tue, Nov 16, 2021 at 9:26 AM Murphy, Benjamin via Evergreen-general <
>>> evergreen-general at list.evergreen-ils.org> wrote:
>>>
>>>> I’m trying to figure out some behavior with the
>>>> PATRON_EXCEEDS_LOST_COUNT Group Penalty Threshold.
>>>>
>>>>
>>>>
>>>> Right now, we have a user with a lost book. The home library of the
>>>> user is Branch A and the lost book’s owning library is Branch A. I have a
>>>> PATRON_EXCEEDS_LOST_COUNT Group Penalty Threshold of 1 set for Branch A and
>>>> Branch B, (as well as System A, of which both branches are a part)
>>>>
>>>>
>>>>
>>>> I am only alerted to the threshold being met when I have my workstation
>>>> set at Branch A. If my workstation is set to Branch B, I get no alerts when
>>>> I pull up the account.
>>>>
>>>>
>>>>
>>>> Ideally, I’d like to see the blocking alert when I pull up this account
>>>> at any of the branches in System A, no matter where the user or material is
>>>> from. Am I configuring it wrong? Is that “Just not the way Evergreen works”?
>>>>
>>>>
>>>>
>>>> Using Evergreen 3.7.2
>>>>
>>>>
>>>>
>>>> *Benjamin Murphy*
>>>>
>>>> NC Cardinal Program Manager
>>>>
>>>> NC Dept. of Natural and Cultural Resources
>>>>
>>>> 919.814.6797 |  *benjamin.murphy at ncdcr.gov <benjamin.murphy at ncdcr.gov>
>>>> *
>>>>
>>>> https://statelibrary.ncdcr.gov/ld/nc-cardinal
>>>>
>>>>
>>>> 109 East Jones Street  | 4640 Mail Service Center
>>>>
>>>> Raleigh, North Carolina 27699-4600
>>>>
>>>> Facebook <https://www.facebook.com/StateLibraryNC/>  Twitter
>>>> <https://twitter.com/StateLibraryNC>  Instagram
>>>> <http://www.instagram.com/ncculture>  YouTube
>>>> <https://www.youtube.com/user/statelibrarync/>  Website
>>>> <https://statelibrary.ncdcr.gov/>
>>>>
>>>>
>>>>
>>>> *Email correspondence to and from this address is subject to the North
>>>> Carolina Public Records Law and may be disclosed to third parties.*
>>>>
>>>>
>>>> _______________________________________________
>>>> Evergreen-general mailing list
>>>> Evergreen-general at list.evergreen-ils.org
>>>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>>>>
>>>
>>>
>>> --
>>> Erica Rohlfs, MLIS, PMP
>>> Senior Implementation Project Manager
>>> Equinox Open Library Initiative
>>> erica.rohlfs at equinoxOLI.org
>>> https://equinoxOLI.org
>>> phone: 877-OPEN-ILS (673-6457)
>>> direct: 770-709-5572
>>> _______________________________________________
>>> Evergreen-general mailing list
>>> Evergreen-general at list.evergreen-ils.org
>>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>>>
>>
>>
>> --
>> Jessica Woolford
>> Evergreen Systems Manager
>> Bibliomation, Inc.
>> 24 Wooster Ave.
>> Waterbury, CT 06708
>> 203-577-4070 ext. 105
>> _______________________________________________
>> Evergreen-general mailing list
>> Evergreen-general at list.evergreen-ils.org
>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>>
>
>
> --
>
> If you need further assistance, please contact the library at 940-365-9162
> or send a reply email.
> Thank You, The Library Staff
>
> 226 Countryside Dr., Aubrey, TX 76227
>
>
>

-- 
Jessica Woolford
Evergreen Systems Manager
Bibliomation, Inc.
24 Wooster Ave.
Waterbury, CT 06708
203-577-4070 ext. 105
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://list.evergreen-ils.org/pipermail/evergreen-general/attachments/20211116/14c83cb9/attachment-0001.html>