[Evergreen-general] Cancelled/Expired Holds notice

[Terran McCanna]

You can use action triggers to send emails and/or SMS text messages to a
patron when a hold is cancelled, and you can also use them to add messages
to a patron's account that they see in the OPAC.

You can set different messages based on the triggers
"hold_request.cancel.expire_holds_shelf" (they didn't pick it up in time)
or "hold_request.cancel.staff" (the hold was cancelled by staff).

You can see the wording we use for ours at:
https://pines.georgialibraries.org/dokuwiki/doku.php?id=circ:notification-wording#hold_cancelled_shelf-expired_email_notification







Terran McCanna, PINES Program Manager
------------------------------

Georgia Public Library Service | University System of Georgia

2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341

(404) 235-7138 | tmccanna at georgialibraries.org

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On Tue, Oct 26, 2021 at 11:21 AM Terri Moser via Evergreen-general <
evergreen-general at list.evergreen-ils.org> wrote:

> Would it be possible to have a message pop up to alert a patron when a
> recent HOLD has expired or been cancelled. It might say something like: A
> recent HOLD has been cancelled by you or the system because it was not
> picked up on time. Do you want to re-request it?"
> It would be really cool if it included the titles. Our old system did this
> and it was really helpful. My wording for the message is terrible so I hope
> you get the idea.
> Just a thought. Have a great day.
> Terri Moser
> Circulation Supervisor
> Neosho Newton County Library
>                "Never let a problem to be solved become more important
> than a person to be loved."
>                                    -Thomas S. Monson
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