[Evergreen-general] Double check-in

Mon Apr 11 13:51:22 EDT 2022

Galen,

This is a difficult question to answer. I've always assumed that the issue was a PICNIC issue (problem in chair, not in computer) and gotten on the staff for not keeping their eyes on the screen while checking items in. But the issue actually got worse after we migrated to Evergreen, so I asked staff to go slower in addition to keeping their eyes on the screen. I also asked them to watch for item details to show up on the list. The lack of details seemed to be an indicator that the item did not get checked in; but not all the time. Then a staff member showed me an example of an item that captured the details but did not get checked in. It is a very difficult issue to capture in real-time for documentation of an issue.

I like the double check in procedure as an alternative to patrons thinking we are incompetent.

Lisa

Lisa Murray

Director

Cardington-Lincoln Public Library

lmurray at cardlinc.org

[1453743275544_PastedImage]

________________________________
From: Evergreen-general <evergreen-general-bounces at list.evergreen-ils.org> on behalf of Galen Charlton via Evergreen-general <evergreen-general at list.evergreen-ils.org>
Sent: Monday, April 11, 2022 1:14 PM
To: Evergreen Discussion Group <evergreen-general at list.evergreen-ils.org>
Cc: Galen Charlton <gmc at equinoxoli.org>
Subject: Re: [Evergreen-general] Double check-in

Hi,

Out of curiosity (and just to double-check that there isn't a lurking bug), is the double-checkin process meant to address concerns about library staff forgetting to check in the items in the first place, or is there something else going on?

Regards,

Galen

On Mon, Apr 11, 2022 at 1:08 PM Diane Disbro via Evergreen-general <evergreen-general at list.evergreen-ils.org<mailto:evergreen-general at list.evergreen-ils.org>> wrote:
A couple of our branches check everything in twice. One requires a different person to do the second check. The only problem with that occurs when the first person is looking for work to do and isn't allowed to do the second check in of the cart she checked in earlier in the day.

Diane Disbro
Pronouns: she/her
Circulation Coordinator
Scenic Regional Library
251 Union Plaza Drive
Union, MO 63084
(636) 583-0652 ext  110
ddisbro at scenicregional.org<mailto:ddisbro at scenicregional.org>

On Mon, Apr 11, 2022 at 12:04 PM Dawn Dale via Evergreen-general <evergreen-general at list.evergreen-ils.org<mailto:evergreen-general at list.evergreen-ils.org>> wrote:
Kathleen,

I agree, the same person should not do both checkins. Mistakes are more likely to be caught by a different person.

Thanks,

[https://lh5.googleusercontent.com/mSld-3jhgZRTV01xOECeXYFqhDyGcWkWKx8KwxpkQR8KPu12ZpGzpy5RooEgYKrsUSXvD6OUrarr3hn3_HyDJjlHjFwHLN10uojAw_fvFmTWIhb_34EYoHo7eEmhHGK76iOa62s7]

Dawn Dale, PINES Services Specialist - Circulation

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On Mon, Apr 11, 2022 at 1:01 PM Kathleen Webb via Evergreen-general <evergreen-general at list.evergreen-ils.org<mailto:evergreen-general at list.evergreen-ils.org>> wrote:
We have also had this problem and have one staff member double-checking another person's work.

Kathleen Webb
Library Director
Marvin Memorial Library
29 W. Whitney Avenue
Shelby, OH  44875
MarvinLibrary.org
419-347-5576 phone
419-347-7285 fax
k<mailto:kwebbmml at gmail.com>webb at marvinlibrary.org<mailto:webb at marvinlibrary.org>

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On Mon, Apr 11, 2022 at 12:53 PM Brandi Sanders via Evergreen-general <evergreen-general at list.evergreen-ils.org<mailto:evergreen-general at list.evergreen-ils.org>> wrote:

We are having the same problem.

-----Original Message-----
From: "Millissa Macomber via Evergreen-general" <evergreen-general at list.evergreen-ils.org<mailto:evergreen-general at list.evergreen-ils.org>>
Sent: Monday, April 11, 2022 12:44pm
To: "'Evergreen Discussion Group'" <evergreen-general at list.evergreen-ils.org<mailto:evergreen-general at list.evergreen-ils.org>>
Cc: "Millissa Macomber" <millissam at burlingtonwa.gov<mailto:millissam at burlingtonwa.gov>>
Subject: [Evergreen-general] Double check-in

We have had some issues with items getting to the shelves and not getting checked in. We are a small library and have two pages; noRFID or automatic sorters.

We were going to add a double check to our process but not sure of the best way to do that without recording double stats.

Any ideas appreciated!

Millissa Macomber |Senior Technical Services Associate

Burlington Public Library

820 E. Washington Avenue | Burlington, WA 98233

360-755-0760 | millissam at burlingtonwa.gov<mailto:millissam at burlingtonwa.gov>

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Galen Charlton
Implementation and IT Manager
Equinox Open Library Initiative
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