[Evergreen-general] Unable to Authenticate to Access Emailed Report

[Lolis, John]

All of a sudden, the link now works for me, taking me directly to the
report without prompting for authentication.  The only thing I did--which
wouldn't have had any effect--was to open the Firefox browser console to
see what's happening when I click on that link.  To my surprise, it worked
at that point.  The link worked in Vivaldi after that as well.  Unless our
ILS admin made a change, I'd have to chalk it up to sunspots... or to a
butterfly flapping its wings somewhere in the Brazilian rainforest.  If I
find out something of more value to share relative to the problem, I'll let
you know.

Thanks to you and Jennifer for your suggestions.

John Lolis
Coordinator of Computer Systems

100 Martine Avenue
White Plains, NY  10601

tel: 1.914.422.1497
fax: 1.914.422.1452

https://whiteplainslibrary.org/

*Some may say that perception is everything, but not from where I stand.*


On Fri, 14 Jan 2022 at 13:28, Terran McCanna <tmccanna at georgialibraries.org>
wrote:

> We get the login popup if clicking the link from email, but it
> authenticates properly. It sounds like you may be encountering a
> permissions issue rather than a browser issue.
>
> Have you confirmed that the account that tries to log in to the
> authentication pop-up has the VIEW_REPORT_OUTPUT permission?
>
>
>
> Terran McCanna, PINES Program Manager
> ------------------------------
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> On Fri, Jan 14, 2022 at 12:59 PM Lolis, John via Evergreen-general <
> evergreen-general at list.evergreen-ils.org> wrote:
>
>> Might anyone know of a browser setting that would fix this?
>>
>> I created a recurring report that's email-enabled; however, when I click
>> on the link in the message, it prompts me for my credentials which fail
>> authentication.  This occurs when I'm already logged into Evergreen as
>> well.  I was told that the report link works in Chrome, and that one can
>> successfully get to the report by copying and pasting the link into the
>> address field of the tab in which Evergreen is open and logged into;
>> however, this fails to work in both Vivaldi and Firefox.
>>
>> So far, I don't see anything in browser settings that might affect this
>> behavior, but I have yet to go through the bazillion vivaldi://flags or
>> about:config settings.
>>
>> This occurs with other Evergreen accounts as well.  We're on v3.6.5.
>>
>> Yes, I know I could install and use Chrome, but that ain't gonna happen.
>> I'd rather manually navigate to the report output in Evergreen.
>>
>> Many thanks in advance!
>>
>> John Lolis
>> Coordinator of Computer Systems
>>
>> 100 Martine Avenue
>> White Plains, NY  10601
>>
>> tel: 1.914.422.1497
>> fax: 1.914.422.1452
>>
>> https://whiteplainslibrary.org/
>>
>> *Some may say that perception is everything, but not from where I stand.*
>> _______________________________________________
>> Evergreen-general mailing list
>> Evergreen-general at list.evergreen-ils.org
>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>>
>
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