[Evergreen-general] Pickup Locker Question

Tue May 24 14:31:13 EDT 2022

Hi Stuart,

So far, we only have 1 set of lockers, and it's located on premises.  We
chose not to include an integrated book return unit with the lockers since
we already have a traditional book drop nearby, but most vendors do offer
return units — some even with the ability to check items in.  Future plans
include installation of additional units in population centers in our
service area that do not have a nearby library, and we will likely include
integrated return bins in those installations.

Account blocks in Evergreen will prevent pickup of held items unless the
locker vendor can ignore specified blocks (ours currently cannot).  To work
around this, we increased our checkout limit to hopefully avoid situations
in which patrons may exceed their limit even though they have returned
books in the book drop on the same visit.  We also changed the library
setting "Block hold request if hold recipient privileges have expired" to
TRUE in the hope that patrons with expired accounts will realize there is
an issue while placing the hold instead of when they are trying to pick up
items after hours, and we are not here to assist them.

Hope this helps,

*Dustin Mobley *| Technology Coordinator

Public Library of Johnston County & Smithfield

305 East Market Street | Smithfield, NC 27577

dmobley at pljcs.org | www.pljcs.org

984.230.4446 | Direct Dial

984.985.BOOK | Library

919.934.8084 | Fax

On Tue, May 24, 2022 at 2:00 PM Forrest, Stuart via Evergreen-general <
evergreen-general at list.evergreen-ils.org> wrote:

> Hi
>
>
>
> Beaufort library is looking at doing the same. How do you handle returns
> and checking these off the Patron’s account.
>
>
>
> Stuart
>
> Beaufort County Library
>
> Beaufort, SC
>
>
>
> *From:* Evergreen-general <
> evergreen-general-bounces at list.evergreen-ils.org> *On Behalf Of *Dustin
> Mobley via Evergreen-general
> *Sent:* Tuesday, May 24, 2022 1:41 PM
> *To:* Evergreen Discussion Group <evergreen-general at list.evergreen-ils.org
> >
> *Cc:* Dustin Mobley <dmobley at pljcs.org>
> *Subject:* Re: [Evergreen-general] Pickup Locker Question
>
>
>
> [EXTERNAL EMAIL] Please report any suspicious attachments, links, or
> requests for sensitive information to the Beaufort County IT Division at
> helpdesk at bcgov.net or to 843-255-7000.
>
> We just installed a set of smart lockers for 24/7 Hold Pickups.  The
> vendor we chose uses a SIP2 connection to interact with Evergreen which can
> be encrypted using tunneling.
>
>
>
> In our case, patrons scan their library cards to open their assigned
> locker instead of using a code.  Once the locker opens, the checkout is
> recorded in Evergreen through the SIP connection, and the record for that
> locker is cleared from the database residing on the kiosk computer built
> into the lockers.
>
>
>
> *Dustin Mobley *| Technology Coordinator
>
> Public Library of Johnston County & Smithfield
>
> 305 East Market Street | Smithfield, NC 27577
>
>
>
> dmobley at pljcs.org | www.pljcs.org
> <https://urldefense.com/v3/__http:/www.pljcs.org/__;!!H5U1HoZiDaw1SX31!BEjjpUbxA4Gh-DkQbAksQChu-XWMCD64ouyMraem4XDxcnkic1UtDa2cg5BcevVQILxpdz8Aye_xXkorkXA_HsKzgRnZYS6hljGOsw$>
>
>
>
> 984.230.4446 | Direct Dial
>
> 984.985.BOOK | Library
>
> 919.934.8084 | Fax
>
>
>
>
>
> On Mon, May 23, 2022 at 3:19 PM Gina Monti via Evergreen-general <
> evergreen-general at list.evergreen-ils.org> wrote:
>
>   Hi All,
>
>
>
> We're about to have a conversation with a company that offers pickup
> lockers as a service (something like curbside pickup but they send a code
> for patrons to use to unlock and retrieve their items outside of the
> building).  The main focus of our discussion will be patron data extraction
> such as phone numbers, addresses, email addresses, etc.
>
>
>
> Obviously, this is a privacy concern and we wanted to ask if other
> consortia/libraries have this experience.  Do you have pickup lockers?  Do
> you have some kind of policy in place with patron data extraction?  Love to
> know your thoughts.
>
>
>
>
>
> --
>
> Gina Monti
>
> Evergreen Systems Specialist
>
> Bibliomation, Inc.
>
> (203) 577-4070 ext. 109
>
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