[Evergreen-general] SMS notice bounce backs

[Jessica Woolford]

I have attached output from our config.sms_carrier table, for all active
carriers. Keep in mind that for smaller carriers, the gateway may vary by
region.

On Fri, Feb 3, 2023 at 2:29 PM Beth Longwell via Evergreen-general <
evergreen-general at list.evergreen-ils.org> wrote:

> Jessica,
>
> I would love to see how you have them set up.
>
> Thanks in advance,
>
> Beth Ross
> Sage Library System
>
> On Fri, Feb 3, 2023 at 11:49 AM Jessica Woolford via Evergreen-general <
> evergreen-general at list.evergreen-ils.org> wrote:
>
>> Apologies for chiming in late to this thread - I wanted to have at least
>> one person with the carrier listed test our notices before I made any
>> claims!
>>
>> We started noticing difficulties with sending notices to certain carriers
>> last year. Somehow, we got the idea to try converting the SMS gateway to
>> the MMS gateway. That seemed to work for the carrier that was giving us
>> issues, so we made the change for all of our gateways. I haven't heard of
>> any issues since we made that change. I can't claim that this will be a
>> perfect or permanent solution, but it may be worth a try. If anyone would
>> like to see how we have our carriers set up currently, I'd be happy to
>> share.
>>
>> On Thu, Jan 26, 2023 at 12:42 PM Elizabeth Davis via Evergreen-general <
>> evergreen-general at list.evergreen-ils.org> wrote:
>>
>>>
>>>
>>> Hi,
>>>
>>>
>>>
>>> I’m curious if anyone else is having bounce back issues with their SMS
>>> notices.  Our libraries have seen an increase in bounce backs from a few
>>> different carriers, mostly Verizon and AT&T.  The bounce backs usually say
>>> that the user can’t be found or that the service is unavailable.  In most
>>> cases the users are getting the SMS messages, albeit on a delay.  These
>>> locations are not having email notice issues, so the sending address is
>>> good.
>>>
>>>
>>>
>>> I was just curious if anyone is also experiencing this and if they found
>>> anything to remedy the situation.
>>>
>>>
>>>
>>> Thanks,
>>>
>>>
>>>
>>>
>>>
>>> *Elizabeth Davis* (she/her), *Support & Project Management Specialist*
>>>
>>> *Pennsylvania Integrated Library System **(PaILS) | SPARK*
>>>
>>> (717) 256-1627 | elizabeth.davis at sparkpa.org
>>> <katherine.dannehl at sparkpa.org>
>>> support.sparkpa.org | support at sparkpa.org
>>>
>>>
>>> _______________________________________________
>>> Evergreen-general mailing list
>>> Evergreen-general at list.evergreen-ils.org
>>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>>>
>>
>>
>> --
>> Jessica Woolford
>> Evergreen Systems Manager
>> Bibliomation, Inc.
>> 24 Wooster Ave.
>> Waterbury, CT 06708
>> 203-577-4070 ext. 105
>> _______________________________________________
>> Evergreen-general mailing list
>> Evergreen-general at list.evergreen-ils.org
>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>>
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-- 
Jessica Woolford
Evergreen Systems Manager
Bibliomation, Inc.
24 Wooster Ave.
Waterbury, CT 06708
203-577-4070 ext. 105
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