[Evergreen-general] SMS notice bounce backs

[Elizabeth Davis]

Thanks Jessica! I may have to give this a try.

Thank you for sharing the list as well.

[cid:image004.png at 01D937E8.45C8ACE0]Elizabeth Davis (she/her), Support & Project Management Specialist
Pennsylvania Integrated Library System (PaILS) | SPARK
(717) 256-1627 | elizabeth.davis at sparkpa.org<mailto:katherine.dannehl at sparkpa.org>
support.sparkpa.org<https://support.sparkpa.org/> | support at sparkpa.org<mailto:support at sparkpa.org>

From: Evergreen-general <evergreen-general-bounces at list.evergreen-ils.org> On Behalf Of Jessica Woolford via Evergreen-general
Sent: Friday, February 3, 2023 2:42 PM
To: Evergreen Discussion Group <evergreen-general at list.evergreen-ils.org>
Cc: Jessica Woolford <jwoolford at biblio.org>
Subject: Re: [Evergreen-general] SMS notice bounce backs

I have attached output from our config.sms_carrier table, for all active carriers. Keep in mind that for smaller carriers, the gateway may vary by region.

On Fri, Feb 3, 2023 at 2:29 PM Beth Longwell via Evergreen-general <evergreen-general at list.evergreen-ils.org<mailto:evergreen-general at list.evergreen-ils.org>> wrote:
Jessica,

I would love to see how you have them set up.

Thanks in advance,

Beth Ross
Sage Library System

On Fri, Feb 3, 2023 at 11:49 AM Jessica Woolford via Evergreen-general <evergreen-general at list.evergreen-ils.org<mailto:evergreen-general at list.evergreen-ils.org>> wrote:
Apologies for chiming in late to this thread - I wanted to have at least one person with the carrier listed test our notices before I made any claims!

We started noticing difficulties with sending notices to certain carriers last year. Somehow, we got the idea to try converting the SMS gateway to the MMS gateway. That seemed to work for the carrier that was giving us issues, so we made the change for all of our gateways. I haven't heard of any issues since we made that change. I can't claim that this will be a perfect or permanent solution, but it may be worth a try. If anyone would like to see how we have our carriers set up currently, I'd be happy to share.

On Thu, Jan 26, 2023 at 12:42 PM Elizabeth Davis via Evergreen-general <evergreen-general at list.evergreen-ils.org<mailto:evergreen-general at list.evergreen-ils.org>> wrote:

Hi,

I’m curious if anyone else is having bounce back issues with their SMS notices.  Our libraries have seen an increase in bounce backs from a few different carriers, mostly Verizon and AT&T.  The bounce backs usually say that the user can’t be found or that the service is unavailable.  In most cases the users are getting the SMS messages, albeit on a delay.  These locations are not having email notice issues, so the sending address is good.

I was just curious if anyone is also experiencing this and if they found anything to remedy the situation.

Thanks,


[cid:image003.png at 01D937E8.45C55180]Elizabeth Davis (she/her), Support & Project Management Specialist
Pennsylvania Integrated Library System (PaILS) | SPARK
(717) 256-1627 | elizabeth.davis at sparkpa.org<mailto:katherine.dannehl at sparkpa.org>
support.sparkpa.org<https://support.sparkpa.org/> | support at sparkpa.org<mailto:support at sparkpa.org>

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--
Jessica Woolford
Evergreen Systems Manager
Bibliomation, Inc.
24 Wooster Ave.
Waterbury, CT 06708
203-577-4070 ext. 105
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--
Jessica Woolford
Evergreen Systems Manager
Bibliomation, Inc.
24 Wooster Ave.
Waterbury, CT 06708
203-577-4070 ext. 105
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