[Evergreen-general] SMS notice bounce backs

[Diane Disbro]

Some of our Missouri Evergreen patrons receive old, stored-up, out-dated
messages in a bundle.....at midnight, which they don't like.

Diane Disbro
Pronouns: she/her
Circulation Coordinator
Scenic Regional Library
251 Union Plaza Drive
Union, MO 63084
(636) 583-0652 ext  110
ddisbro at scenicregional.org



On Thu, Jan 26, 2023 at 11:50 AM Kate Coleman via Evergreen-general <
evergreen-general at list.evergreen-ils.org> wrote:

> Yes, our whole consortium is reporting issues, especially with AT&T and
> Cricket. Our host has tried to get to the bottom of it and said:
>
> "Yes, there is a huge issue right now with Cricket / AT&T and them wanting
> to stop receiving email to SMS messages, and that's how Evergreen sends
> them. AT&T has been actively trying to get their users to turn off the
> "email to SMS" function on their phones, as a way to deter spam, and the
> patrons may not know that this will effect SMS messages from the ILS. We
> don't have a solution. Any attempts I've made to reach out to AT&T have
> gone nowhere unfortunately."
>
>
>
>
>
> On Thu, Jan 26, 2023 at 11:42 AM Elizabeth Davis via Evergreen-general <
> evergreen-general at list.evergreen-ils.org> wrote:
>
>>
>>
>> Hi,
>>
>>
>>
>> I’m curious if anyone else is having bounce back issues with their SMS
>> notices.  Our libraries have seen an increase in bounce backs from a few
>> different carriers, mostly Verizon and AT&T.  The bounce backs usually say
>> that the user can’t be found or that the service is unavailable.  In most
>> cases the users are getting the SMS messages, albeit on a delay.  These
>> locations are not having email notice issues, so the sending address is
>> good.
>>
>>
>>
>> I was just curious if anyone is also experiencing this and if they found
>> anything to remedy the situation.
>>
>>
>>
>> Thanks,
>>
>>
>>
>>
>>
>> *Elizabeth Davis* (she/her), *Support & Project Management Specialist*
>>
>> *Pennsylvania Integrated Library System **(PaILS) | SPARK*
>>
>> (717) 256-1627 | elizabeth.davis at sparkpa.org
>> <katherine.dannehl at sparkpa.org>
>> support.sparkpa.org | support at sparkpa.org
>>
>>
>> _______________________________________________
>> Evergreen-general mailing list
>> Evergreen-general at list.evergreen-ils.org
>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>>
> _______________________________________________
> Evergreen-general mailing list
> Evergreen-general at list.evergreen-ils.org
> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://list.evergreen-ils.org/pipermail/evergreen-general/attachments/20230126/e54092f3/attachment-0001.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.png
Type: image/png
Size: 5394 bytes
Desc: not available
URL: <http://list.evergreen-ils.org/pipermail/evergreen-general/attachments/20230126/e54092f3/attachment-0001.png>