[Evergreen-general] SMS notice bounce backs

[Lolis, John]

This issue reminded me of a patron inquiry into why we ask for their
cellular provider when choosing SMS for notifications.  It led me to learn
of email to SMS gateways.  Although it won't help fix anything, for your
reference see below for a list of them.  Since Evergreen sends SMS messages
via email, the problem can lie either with an email system or the carrier.
You can at least test delivery of the message insofar as checking for a
bounce-back if you send a message to <10-digit phone number>@<cellular
provider.com>.

This list also came in very handy for me when my phone was missing in
action and I needed to send a text message right away.

https://avtech.com/articles/138/list-of-email-to-sms-addresses/

Btw, Google offers an add-on for Gmail that apparently makes it convenient
to send text messages via Gmail. For a price:
https://workspace.google.com/marketplace/app/email_to_text_%E2%80%94_send_sms_messages_from_g/135822310631

John Lolis
Coordinator of Computer Systems

100 Martine Avenue
White Plains, NY  10601

tel: 1.914.422.1497
fax: 1.914.422.1452

https://whiteplainslibrary.org/

*“I would rather have questions that can’t be answered than answers that
can’t be questioned.”*
— Richard Feynman
<https://click.fourhourmail.com/5qure95xkf7hvvo93wh2/7qh7h8h05vr4zrtz/aHR0cHM6Ly9lbi53aWtpcGVkaWEub3JnL3dpa2kvUmljaGFyZF9GZXlubWFu>,
theoretical physicist and recipient of the Nobel Prize in Physics in 1965


On Thu, 26 Jan 2023 at 12:55, Diane Disbro via Evergreen-general <
evergreen-general at list.evergreen-ils.org> wrote:

> Some of our Missouri Evergreen patrons receive old, stored-up, out-dated
> messages in a bundle.....at midnight, which they don't like.
>
> Diane Disbro
> Pronouns: she/her
> Circulation Coordinator
> Scenic Regional Library
> 251 Union Plaza Drive
> Union, MO 63084
> (636) 583-0652 ext  110
> ddisbro at scenicregional.org
>
>
>
> On Thu, Jan 26, 2023 at 11:50 AM Kate Coleman via Evergreen-general <
> evergreen-general at list.evergreen-ils.org> wrote:
>
>> Yes, our whole consortium is reporting issues, especially with AT&T and
>> Cricket. Our host has tried to get to the bottom of it and said:
>>
>> "Yes, there is a huge issue right now with Cricket / AT&T and them
>> wanting to stop receiving email to SMS messages, and that's how Evergreen
>> sends them. AT&T has been actively trying to get their users to turn off
>> the "email to SMS" function on their phones, as a way to deter spam, and
>> the patrons may not know that this will effect SMS messages from the ILS.
>> We don't have a solution. Any attempts I've made to reach out to AT&T have
>> gone nowhere unfortunately."
>>
>>
>>
>>
>>
>> On Thu, Jan 26, 2023 at 11:42 AM Elizabeth Davis via Evergreen-general <
>> evergreen-general at list.evergreen-ils.org> wrote:
>>
>>>
>>>
>>> Hi,
>>>
>>>
>>>
>>> I’m curious if anyone else is having bounce back issues with their SMS
>>> notices.  Our libraries have seen an increase in bounce backs from a few
>>> different carriers, mostly Verizon and AT&T.  The bounce backs usually say
>>> that the user can’t be found or that the service is unavailable.  In most
>>> cases the users are getting the SMS messages, albeit on a delay.  These
>>> locations are not having email notice issues, so the sending address is
>>> good.
>>>
>>>
>>>
>>> I was just curious if anyone is also experiencing this and if they found
>>> anything to remedy the situation.
>>>
>>>
>>>
>>> Thanks,
>>>
>>>
>>>
>>>
>>>
>>> *Elizabeth Davis* (she/her), *Support & Project Management Specialist*
>>>
>>> *Pennsylvania Integrated Library System **(PaILS) | SPARK*
>>>
>>> (717) 256-1627 | elizabeth.davis at sparkpa.org
>>> <katherine.dannehl at sparkpa.org>
>>> support.sparkpa.org | support at sparkpa.org
>>>
>>>
>>> _______________________________________________
>>> Evergreen-general mailing list
>>> Evergreen-general at list.evergreen-ils.org
>>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>>>
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