[Evergreen-general] SMS notice bounce backs

[Lisa Murray]

We turned off our SMS auto-renewal notifications last year because of this issue.


Lisa

Lisa Murray

Director

Cardington-Lincoln Public Library

lmurray at cardlinc.org

[1453743275544_PastedImage]

________________________________
From: Evergreen-general <evergreen-general-bounces at list.evergreen-ils.org> on behalf of Elizabeth Davis via Evergreen-general <evergreen-general at list.evergreen-ils.org>
Sent: Thursday, January 26, 2023 12:42 PM
To: evergreen-general at list.evergreen-ils.org <evergreen-general at list.evergreen-ils.org>
Cc: Elizabeth Davis <elizabeth.davis at sparkpa.org>
Subject: [Evergreen-general] SMS notice bounce backs




Hi,



I’m curious if anyone else is having bounce back issues with their SMS notices.  Our libraries have seen an increase in bounce backs from a few different carriers, mostly Verizon and AT&T.  The bounce backs usually say that the user can’t be found or that the service is unavailable.  In most cases the users are getting the SMS messages, albeit on a delay.  These locations are not having email notice issues, so the sending address is good.



I was just curious if anyone is also experiencing this and if they found anything to remedy the situation.



Thanks,





[cid:image003.png at 01D93183.ABDE2700]Elizabeth Davis (she/her), Support & Project Management Specialist

Pennsylvania Integrated Library System (PaILS) | SPARK

(717) 256-1627 | elizabeth.davis at sparkpa.org<mailto:katherine.dannehl at sparkpa.org>
support.sparkpa.org<https://support.sparkpa.org/> | support at sparkpa.org<mailto:support at sparkpa.org>


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