[Evergreen-general] [External] Re: Evergreen Logging Out with Each New Chrome Tab?

Fri Jul 7 10:29:05 EDT 2023

Good morning,

Thank you everyone for the suggestions and assistance.  The library was actually able to resolve the issue on their own.

In case anyone else encounters a similar issue like this in the future, the staff member with whom I spoke said that because it was not his workstation, he did not think to check the web address of the bookmarked tab.  He said that the bookmark was set as the login page, which was why it kept returning to the login screen.  Once he changed that, the issue was resolved.

Thank you again!

William C. Szwagiel
NC Cardinal Project Manager
State Library of North Carolina
william.szwagiel at ncdcr.gov<mailto:william.szwagiel at ncdcr.gov> | 919.814.6721
https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
109 East Jones Street  | 4640 Mail Service Center
Raleigh, North Carolina 27699-4600
The State Library is part of the NC Department of Natural & Cultural Resources.
Email correspondence to and from this address is subject to the North Carolina Public Records Law and may be disclosed to third parties.

From: Evergreen-general <evergreen-general-bounces at list.evergreen-ils.org> On Behalf Of Blake Graham-Henderson via Evergreen-general
Sent: Friday, July 7, 2023 9:16 AM
To: evergreen-general at list.evergreen-ils.org
Cc: Blake Graham-Henderson <blake at mobiusconsortium.org>
Subject: [External] Re: [Evergreen-general] Evergreen Logging Out with Each New Chrome Tab?

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Will,

You could try deleting/moving the Chrome profile folder from the AppData directory. This is where Chrome would save any of it preferences. Reinstalling the software wouldn't change the user profile/preferences because those are stored here:

C:\Users\<username>\AppData\Local\Google\Chrome\User Data

This folder is hidden which adds a bit of complexity to the instructions. But here's a shortcut to get you inside of the hidden folder:

1. Hold the Windows key + "r"
2. You should see the "Run" window open
3. Type "%appdata%\.." with quotes
4. Press enter (or click OK)
5. The AppData folder should open in Windows Explorer
6. From there you can navigate to the path mentioned above

If the user doesn't want to lose the Chrome profile settings/preferences/local saved passwords/bookmarks/browser history
then, you might want to simply rename the "User Data" folder to something like "User_data_old" <- which you will have to put back in place if they want their preferences back (but that might also put the problem back).

I forgot to mention that Chrome needs to be closed during this procedure. Once the folder is deleted/renamed, you can open Chrome again. It will act like you've never used it before. That's a good sign. Now start interacting with the Evergreen staff client and see if you have a different experience.

If it's still the same, then, you could create a new Windows user and use Chrome over there. If that doesn't do it, then I think the whole computer is sus. Format the machine and try again. If that doesn't do it, then it's haunted, and it's time to think about destruction to the motherboard. Think Office Space!

-Blake-

Conducting Magic

Will consume any data format

MOBIUS

On 7/6/2023 3:34 PM, Lolis, John via Evergreen-general wrote:
While I don't have anything concrete to offer, here's a very similar scenario, albeit with Edge...
https://answers.microsoft.com/en-us/microsoftedge/forum/all/opening-a-new-tab-logs-out-active-sessions-in/4a7f4338-8f05-40bd-bbc4-3854b54b1c2a

Note: No one had anything concrete to offer the person experiencing this either.

I suspect a setting buried somewhere is causing the issue, and reinstalling Chrome doesn't get rid of it.  Me, I stay away from Chrome out of distrust... that and my extreme loathing with regard to Google's bullying nanny attitude.

John Lolis
Coordinator of Computer Systems
[Image removed by sender.]
100 Martine Avenue
White Plains, NY  10601

tel: 1.914.422.1497
fax: 1.914.422.1452

https://whiteplainslibrary.org/

“I would rather have questions that can’t be answered than answers that can’t be questioned.”
— Richard Feynman<https://click.fourhourmail.com/5qure95xkf7hvvo93wh2/7qh7h8h05vr4zrtz/aHR0cHM6Ly9lbi53aWtpcGVkaWEub3JnL3dpa2kvUmljaGFyZF9GZXlubWFu>, theoretical physicist and recipient of the Nobel Prize in Physics in 1965

On Thu, 6 Jul 2023 at 15:31, Szwagiel, Will via Evergreen-general <evergreen-general at list.evergreen-ils.org<mailto:evergreen-general at list.evergreen-ils.org>> wrote:
Good afternoon,

We have received reports from an NC Cardinal member library that one of their staff computers is logging out of Evergreen every time a new tab in Google Chrome is opened.  They said they cleared the site data in Google Chrome, but that did not help.  We have not been able to replicate the issue ourselves, and we suggested that they try uninstalling and reinstalling Chrome, because we think it is specifically a Chrome-related issue.  Unfortunately, the library reported back that this did not resolve the issue, either.  No other member libraries have reported encountering a similar issue.

Has anyone on this list encountered this issue before?  And if so, how did you resolve it?  Were you able to resolve it?

Thank you in advance for any assistance you may be able to provide.

William C. Szwagiel
NC Cardinal Project Manager
State Library of North Carolina
william.szwagiel at ncdcr.gov<mailto:william.szwagiel at ncdcr.gov> | 919.814.6721
https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
109 East Jones Street  | 4640 Mail Service Center
Raleigh, North Carolina 27699-4600
The State Library is part of the NC Department of Natural & Cultural Resources.
Email correspondence to and from this address is subject to the North Carolina Public Records Law and may be disclosed to third parties.

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