[Evergreen-general] Evergreen Logging Out with Each New Chrome Tab?

[Blake Graham-Henderson]

Will,

You could try deleting/moving the Chrome profile folder from the AppData 
directory. This is where Chrome would save any of it preferences. 
Reinstalling the software wouldn't change the user profile/preferences 
because those are stored here:

C:\Users\<username>\AppData\Local\Google\Chrome\User Data

This folder is hidden which adds a bit of complexity to the 
instructions. But here's a shortcut to get you inside of the hidden folder:

1. Hold the Windows key + "r"
2. You should see the "Run" window open
3. Type "%appdata%\.." with quotes
4. Press enter (or click OK)
5. The AppData folder should open in Windows Explorer
6. From there you can navigate to the path mentioned above

If the user doesn't want to lose the Chrome profile 
settings/preferences/local saved passwords/bookmarks/browser history
then, you might want to simply rename the "User Data" folder to 
something like "User_data_old" <- which you will have to put back in 
place if they want their preferences back (but that might also put the 
problem back).

I forgot to mention that Chrome needs to be closed during this 
procedure. Once the folder is deleted/renamed, you can open Chrome 
again. It will act like you've never used it before. That's a good sign. 
Now start interacting with the Evergreen staff client and see if you 
have a different experience.

If it's still the same, then, you could create a new Windows user and 
use Chrome over there. If that doesn't do it, then I think the whole 
computer is sus. Format the machine and try again. If that doesn't do 
it, then it's haunted, and it's time to think about destruction to the 
motherboard. Think Office Space!

-Blake-
Conducting Magic
Will consume any data format
MOBIUS

On 7/6/2023 3:34 PM, Lolis, John via Evergreen-general wrote:

> While I don't have anything concrete to offer, here's a very similar 
> scenario, albeit with Edge...
> https://answers.microsoft.com/en-us/microsoftedge/forum/all/opening-a-new-tab-logs-out-active-sessions-in/4a7f4338-8f05-40bd-bbc4-3854b54b1c2a
>
> Note: No one had anything concrete to offer the person experiencing 
> this either.
>
> I suspect a setting buried somewhere is causing the issue, and 
> reinstalling Chrome doesn't get rid of it.  Me, I stay away from 
> Chrome out of distrust... that and my extreme loathing with regard to 
> Google's bullying nanny attitude.
>
> John Lolis
> Coordinator of Computer Systems
>
> 100 Martine Avenue
> White Plains, NY  10601
>
> tel: 1.914.422.1497
> fax: 1.914.422.1452
>
> https://whiteplainslibrary.org/
>
> /“I would rather have questions that can’t be answered than answers 
> that can’t be questioned.”/
> — Richard Feynman 
> <https://click.fourhourmail.com/5qure95xkf7hvvo93wh2/7qh7h8h05vr4zrtz/aHR0cHM6Ly9lbi53aWtpcGVkaWEub3JnL3dpa2kvUmljaGFyZF9GZXlubWFu>, 
> theoretical physicist and recipient of the Nobel Prize in Physics in 1965
>
>
> On Thu, 6 Jul 2023 at 15:31, Szwagiel, Will via Evergreen-general 
> <evergreen-general at list.evergreen-ils.org> wrote:
>
>     Good afternoon,
>
>     We have received reports from an NC Cardinal member library that
>     one of their staff computers is logging out of Evergreen every
>     time a new tab in Google Chrome is opened.  They said they cleared
>     the site data in Google Chrome, but that did not help.  We have
>     not been able to replicate the issue ourselves, and we suggested
>     that they try uninstalling and reinstalling Chrome, because we
>     think it is specifically a Chrome-related issue. Unfortunately,
>     the library reported back that this did not resolve the issue,
>     either.  No other member libraries have reported encountering a
>     similar issue.
>
>     Has anyone on this list encountered this issue before?  And if so,
>     how did you resolve it?  Were you able to resolve it?
>
>     Thank you in advance for any assistance you may be able to provide.
>
>     *William C. Szwagiel*
>
>     NC Cardinal Project Manager
>
>     State Library of North Carolina
>
>     william.szwagiel at ncdcr.gov <mailto:william.szwagiel at ncdcr.gov> |
>     919.814.6721
>
>     https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
>     <https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal>
>
>     109 East Jones Street  | 4640 Mail Service Center
>
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>
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>     Cultural Resources.
>
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