[Evergreen-general] Evergreen Logging Out with Each New Chrome Tab?

[Morgan, Michele]

We haven't heard reports like this, but it's hard to tell from the
description exactly what's happening.

1. Do they open a new browser tab and expect to see an Evergreen screen,
but do not?

2. Are they logged into Evergreen, and when they follow an Evergreen link
that would normally open in a new tab, they get a login screen?

For case #1, we use the Chrome extension New Tab Redirect
<https://chrome.google.com/webstore/detail/new-tab-redirect/icpgjfneehieebagbmdbhnlpiopdcmna?hl=en-US>
to open the Evergreen Splash Page when new tabs are opened.

For case #2, I would suggest trying the following:

   - Disable all Chrome extensions to see if one of those is the cause.
   - In Chrome Settings, choose Reset settings to restore settings to the
   defaults.
   - Try creating a new Chrome profile to see if the issue persists.

Hope this is helpful,
Michele

--
Michele M. Morgan, Systems Support Specialist
North of Boston Library Exchange, Danvers Massachusetts
mmorgan at noblenet.org



On Thu, Jul 6, 2023 at 3:31 PM Szwagiel, Will via Evergreen-general <
evergreen-general at list.evergreen-ils.org> wrote:

> Good afternoon,
>
>
>
> We have received reports from an NC Cardinal member library that one of
> their staff computers is logging out of Evergreen every time a new tab in
> Google Chrome is opened.  They said they cleared the site data in Google
> Chrome, but that did not help.  We have not been able to replicate the
> issue ourselves, and we suggested that they try uninstalling and
> reinstalling Chrome, because we think it is specifically a Chrome-related
> issue.  Unfortunately, the library reported back that this did not resolve
> the issue, either.  No other member libraries have reported encountering a
> similar issue.
>
>
>
> Has anyone on this list encountered this issue before?  And if so, how did
> you resolve it?  Were you able to resolve it?
>
>
>
> Thank you in advance for any assistance you may be able to provide.
>
>
>
> *William C. Szwagiel*
>
> NC Cardinal Project Manager
>
> State Library of North Carolina
>
> william.szwagiel at ncdcr.gov | 919.814.6721
>
> https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
>
> 109 East Jones Street  | 4640 Mail Service Center
>
> Raleigh, North Carolina 27699-4600
>
> The State Library is part of the NC Department of Natural & Cultural
> Resources.
>
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> Carolina Public Records Law and may be disclosed to third parties.*
>
>
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