[Evergreen-general] Staff Unable to Use Add Items or Add Call Numbers and Items in Holdings View?

[Frasur, Ruth]

There is a known bug that’s had a fix released related to empty call numbers.  Depending on your version, the fix may not be applied yet.

https://bugs.launchpad.net/evergreen/+bug/1998494

Ruth Frasur (she/they)
Coordinator
Evergreen Indiana Library Consortium
Evergreen Community Development Initiative
Indiana State Library
140 N. Senate Ave.
Indianapolis, IN 46204
(317) 232-3691

From: Evergreen-general <evergreen-general-bounces at list.evergreen-ils.org> On Behalf Of Johnathon Redmon via Evergreen-general
Sent: Tuesday, July 11, 2023 3:05 PM
To: Evergreen Discussion Group <evergreen-general at list.evergreen-ils.org>
Cc: Johnathon Redmon <jredmon at monticello.lib.in.us>
Subject: Re: [Evergreen-general] Staff Unable to Use Add Items or Add Call Numbers and Items in Holdings View?

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I've been unable to make a empty call # for a while now. Not an error message, just takes me right to the item edit screen, so I have to create a whole fake item when I need to transfer the item to a different marc record.

On Fri, Jul 7, 2023 at 3:27 PM Szwagiel, Will via Evergreen-general <evergreen-general at list.evergreen-ils.org<mailto:evergreen-general at list.evergreen-ils.org>> wrote:
Good afternoon,

We have been contacted by a member library where two of their staff members are unable to use the Add Items and Add Call Numbers and Items options in the Holdings View.  They do not receive any kind of error message or notice.  Simply nothing happens when they click on them.  They have all of the necessary permissions and all of the appropriate working locations checked.  They are, however, still able to use the Add Holdings button to perform their cataloging duties.

I suggested they try clearing their cache, but this did not resolve the issue.  I cannot recreate the issue myself.  Has anyone encountered an issue like this before?  I think the most important thing is that they are still able to perform their duties using the Add Holdings button, so at least they can continue working in the meantime, but I still wanted to see if anyone else might have an idea of how to resolve this issue.

Thank you.

William C. Szwagiel
NC Cardinal Project Manager
State Library of North Carolina
william.szwagiel at ncdcr.gov<mailto:william.szwagiel at ncdcr.gov> | 919.814.6721
https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
109 East Jones Street  | 4640 Mail Service Center
Raleigh, North Carolina 27699-4600
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--
Johnathon Redmon
Technical Services Cataloging Clerk
Monticello Union-Township Public Library
321 W. Broadway St.
Monticello, IN 47960
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