[Evergreen-general] Evergreen-general Digest, Vol 35, Issue 7

Mon Jun 5 16:09:34 EDT 2023

Replying to Courtney Brown

We take credit cards outside of Evergreen. What we did was set up an
account called "Revenue" in Evergreen. We processed the payments that were
not patron account specific through that account. This included copying,
printing, thumb drives, ear buds, faxing , scanning, community room use fee
etc.
When running a payment through the credit card device you always get an
authorization approval code on the receipt. We merely enter that code into
the credit card payment field in evergreen to clear the payment.
When you click on Apply Payment You should see the Credit Card Information
screen (1st attachment) in the "Process Where" box there is a pull down and
you will see " Record externally processed payment" a yellow field appear
where you will enter that authorization code and submit. Evergreen will
then spit out a receipt as well.
I always have my staff annotate with details like ,"payment for lost item
tm". The interpretation of that message is what the payment was for and the
staff members' initials who processed it.
I understand this is a lot of info. Please feel free to call me. I would be
happy to walk you through it.

Terri Moser
Circulation Supervisor
417-451-4231 ext 102
Neosho Newton County Library
               "Never let a problem to be solved become more important than
a person to be loved."
                                   -Thomas S. Monson

On Mon, Jun 5, 2023 at 7:47 AM <
evergreen-general-request at list.evergreen-ils.org> wrote:

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>    1. Questions are the use of Evergreen's Credit Card Payment Type
>       (Brown, Courtney)
>
>
> ----------------------------------------------------------------------
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> Message: 1
> Date: Mon, 5 Jun 2023 12:47:29 +0000
> From: "Brown, Courtney" <courtney.brown at ncdcr.gov>
> To: "evergreen-general at list.evergreen-ils.org"
>         <evergreen-general at list.evergreen-ils.org>
> Subject: [Evergreen-general] Questions are the use of Evergreen's
>         Credit Card Payment Type
> Message-ID:
>         <
> SA1PR09MB859269C684805FE052E7ABD1974DA at SA1PR09MB8592.namprd09.prod.outlook.com
> >
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> Content-Type: text/plain; charset="us-ascii"
>
> Good morning,
>
> We have a newly migrated system, who is interested in accepting credit
> card payments outside of Evergreen. However, for reporting purposes, they
> would like to keep a record in Evergreen of any payments made using the
> Credit Card Payment Type. Currently, we have the Library Setting "Allow
> Credit Card Payment" set to "False". All other library settings related to
> credit card payments are currently "Null". However, library staff have
> noticed that when selecting the Payment Type "Credit Card", they receive
> the following pop up requiring an Approval Code.
>
>
> [cid:image001.png at 01D9978A.5B4DD9D0]
>
>
> Does anyone know if there is a way to remove the Approval Code Field as
> being a required field? Should staff just apply "N/A" to bypass the field?
> Any suggestions or guidance is greatly appreciated.
>
> Regards,
> Courtney
>
>
>
>
> Courtney Brown
> NC Cardinal Systems Librarian
> NC Dept. of Natural and Cultural Resources
> 919.814.6799 | courtney.brown at ncdcr.gov<mailto:courtney.brown at ncdcr.gov>
>
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