[Evergreen-general] [External] Re: Problems with authorize.net in 3.11?

[Murphy, Benjamin]

Thank you Galen. That's encouraging to see you've honed in on the issue.

Indeed, we're using Jammy:

ubuntu jammy 22.04
perl 5.34.0
OpenSSL 3.0.2 15 Mar 2022
Net::SSL version 1.92


Benjamin Murphy
NC Cardinal Program Manager
State Library of North Carolina
benjamin.murphy at dncr.nc.gov  | https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
109 East Jones Street  | 4640 Mail Service Center
Raleigh, North Carolina 27699-4600
The State Library is part of the NC Department of Natural & Cultural Resources.
Email correspondence to and from this address is subject to the North Carolina Public Records Law and may be disclosed to third parties.
Please note new email address


________________________________
From: Galen Charlton <gmc at equinoxoli.org>
Sent: Wednesday, November 22, 2023 9:20 AM
To: Evergreen Discussion Group <evergreen-general at list.evergreen-ils.org>
Cc: Murphy, Benjamin <Benjamin.Murphy at dncr.nc.gov>
Subject: [External] Re: [Evergreen-general] Problems with authorize.net in 3.11?

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Hi,

After some more testing, I was able to characterize the problem and wrote it up here:

https://bugs.launchpad.net/evergreen/+bug/2044197

Regards,

Galen



On Tue, Nov 21, 2023 at 4:19 PM Galen Charlton <gmc at equinoxoli.org<mailto:gmc at equinoxoli.org>> wrote:
Hi Benjamin,

This smells like it might be a problem with something lower down the stack that's attempting to make an SSL connection to authorize.net<http://authorize.net>. The Evergreen code involved hasn't changed in years, nor has the Perl modules that mediate the API calls - but then, that lack of change could well be part of the problem.

I would be curious to know things like:

- Linux distribution and version
- Perl version
- OpenSSL version
- Version of Net::SSLeay (as gotten from perl -MNet::SSLeay -e 'print $Net::SSLeay::VERSION, "\n"')

Regards,

Galen

On Tue, Nov 21, 2023 at 2:43 PM Murphy, Benjamin via Evergreen-general <evergreen-general at list.evergreen-ils.org<mailto:evergreen-general at list.evergreen-ils.org>> wrote:
Has anyone else using 3.10 or 3.11 had issues with credit card payments using authorize.net<http://authorize.net>? PayPal seems fine and we can process test transactions on our 3.9 dev instance, but in 3.11 we repeated get the following message in live or test mode:

No x_response_code from server, (HTTPS response: 900 NET OR SSL ERROR ) (HTTPS headers: ) (Raw HTTPS content: )



Benjamin Murphy

NC Cardinal Program Manager

State Library of North Carolina

benjamin.murphy at dncr.nc.gov<mailto:benjamin.murphy at dncr.nc.gov>  | https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal

109 East Jones Street  | 4640 Mail Service Center

Raleigh, North Carolina 27699-4600

The State Library is part of the NC Department of Natural & Cultural Resources.

Email correspondence to and from this address is subject to the North Carolina Public Records Law and may be disclosed to third parties.

Please note new email address



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--
Galen Charlton
Implementation and IT Manager
Equinox Open Library Initiative
gmc at equinoxOLI.org<mailto:gmc at equinoxOLI.org>
https://www.equinoxOLI.org
phone: 877-OPEN-ILS (673-6457)
direct: 770-709-5581
<http://evergreen-ils.org>


--
Galen Charlton
Implementation and IT Manager
Equinox Open Library Initiative
gmc at equinoxOLI.org<mailto:gmc at equinoxOLI.org>
https://www.equinoxOLI.org
phone: 877-OPEN-ILS (673-6457)
direct: 770-709-5581
<http://evergreen-ils.org>
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