[Evergreen-web-team] organizing tasks

[Erica Rohlfs]

Hello!


I am also favoring the help desk approach. Thank you for starting this
conversation, Rogan!


Erica


On Wed, Dec 11, 2013 at 1:31 PM, Rogan Hamby <rogan.hamby at yclibrary.net>wrote:

> For a little background:
>
> We have over the last few months thrown around various ideas about better
> organizing to handle web site tasks.  One aspect of this discussion was in
> regards to roles.  After a long exploration of the pros and cons of broad
> and narrow approaches my gauge of that conversation is that perhaps we were
> barking up the wrong tree.
>
> In the midst of this I tossed up a simple google doc to let us do some
> collaboration and track some bite sized tasks to help people get started:
>
>
> https://docs.google.com/a/yclibrary.net/document/d/1AvGW1NTJVM7y5MeokT6um3OjapOCUDqdDDTqpsQ03F0/edit
>
> This was actually deemed a lot more useful than all the chat about roles
> and the "grab what you can when you can" approach was a lot more
> productive.  I personally like this approach because it's a lot more
> community oriented in a way that feels natural to me.
>
> I agreed after the last web meeting to follow up and start a discussion
> about tools that could be used to help us co-ordinate.  Rather than discuss
> tools I'm going to throw out four general approaches and see if we can get
> some kind of consensus.
>
> 1) Listserv.  This approach is the easiest to implement but lacks any kind
> of tracking or additional structure.  I would argue this isn't friendly to
> new users and things fall through the cracks too easily.
>
> 2) A "launchpad" type approach.  I was asked about this specifically but I
> think it's a bad analogy because launchpad, while having bug tracking, is
> really meant for software collaboration and I think it would be a lot of
> unproductive overhead.
>
> 3) A help desk.  This is probably the best fit for the workflows I imagine
> though we will need to set one  up.  There are even themes to mold
> wordpress into a help desk though all the ones I know of are commercial.
>
> 4) The collaborative document approach.  This is what the google doc does
> and it works fairly well but obviously lacks features for tracking and
> resolving that would be preferred.
>
> Thoughts?  I think I have a clear bias towards a help desk approach.
>
> --
>
> Rogan Hamby, MLS, CCNP, MIA
> Managers Headquarters Library and Reference Services,
> York County Library System
>
> "You can never get a cup of tea large enough or a book long enough to suit
> me."
> -- C.S. Lewis <http://www.goodreads.com/author/show/1069006.C_S_Lewis>
>
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>


-- 

Erica Rohlfs, MLIS
Education Specialist
Equinox Software Inc. / The Open Source Experts
Phone: 770-709-5572 | 1-877-OPEN-ILS (673-6457) x5572
Email: erohlfs at esilibrary.com
Web: http://www.esilibrary.com
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