[OPEN-ILS-DEV] Setting up our librarians with launchpad accounts

[Sharp, Chris]

Hi Liam,

This was a bit before my time, but PINES experimented with using Bugzilla internally and opening it up to all PINES library staff for reporting.  I believe that the result was overwhelming and unmanageable because of the variance in technical expertise.  So I would strongly recommend filtering bug reports through someone who has the technical skills.  Just my two cents. ;-)

Welcome to the community!

Chris

----- Original Message -----
> From: "Ben Shum" <bshum at biblio.org>
> To: open-ils-dev at list.georgialibraries.org
> Sent: Monday, July 11, 2011 11:41:33 AM
> Subject: Re: [OPEN-ILS-DEV] Setting up our librarians with launchpad accounts
> Hi Liam,
> 
> I believe every organization deals with bug reporting differently. At
> our site, I manage most all of the Launchpad bug reporting for
> Bibliomation's libraries, and help to provide more detailed
> explanations of issues to the community. We end up resolving most
> things in-house first through our helpdesk team if they're simple
> training issues or minor tweaks to our system. I try to only report
> when I feel confident that it's truly a systems problem rather than a
> local strangeness; I don't always feel comfortable that everyone in
> our organization would know (or want to know) the difference.
> 
> If librarians wish to contribute though, I feel fine with that. Like
> all bug reporters, they should make an effort to follow the written
> guidelines specified for the bug reports (such as listing Evergreen
> version, OpenSRF, etc.). Of course, I feel that it helps the
> developers when bug reports are written with as much detail as
> possible, rather than simply "this doesn't work, help!" I also like to
> suggest that people assign "tags" based on which version of Evergreen
> they're on (like 2.0, 2.1, etc.) so that it can easier to find/locate
> bugs.
> 
> -- Ben
> 
> On 07/11/2011 11:24 AM, Whalen, Liam wrote:
> 
> Setting up our librarians with launchpad accounts
> 
> Some of the librarians here at NRCan would like to be able to report
> bugs. They are not all technically savvy. Should I set them up with
> Launchpad accounts or filter their reports through me?
> 
> Liam
> 
> Natural Resources Canada Library / Bibliothèque de Ressources
> naturelles Canada
> 615 rue Booth Street, 121, Ottawa, ON, Canada
> K1A 0E9
> Telephone / Téléphone : 613-996-4180
> lwhalen at nrcan-rncan.gc.ca
> Web: http://www.nrcan.gc.ca/library/
> 
> --
> Benjamin Shum
> Open Source Software Coordinator
> Bibliomation, Inc.
> 32 Crest Road
> Middlebury, CT 06762
> 203-577-4070, ext. 113

-- 
Chris Sharp
PINES Program Manager
Georgia Public Library Service
1800 Century Place, Suite 150
Atlanta, Georgia 30345
(404) 235-7147
csharp at georgialibraries.org
http://pines.georgialibraries.org/