[OPEN-ILS-DEV] Request for help with srfsh Evergreen error message

[Anoop Atre]

Hi Alexey
I presume when you tried step 8 you are using the ADMIN-USER and 
ADMIN-PASSWORD that was setup during the initial database schema 
creation and not "login admin open-ils" unless of course you did use 
those same credentials. I'd bump up the logging to debug level and look 
at osrfsys.log for any messages regarding the login failure.

Another options is to try running the settings tester (step 10) and 
check if you see any anomalies, I wouldn't expect any but helps to take 
that off the list.

Here's a troubleshooting guide that predates the docs which might be 
useful (a lot of the content overlaps with the docs): 
http://evergreen-ils.org/dokuwiki/doku.php?id=troubleshooting:checking_for_errors

Cheers

On 04/11/2012 12:47 PM, Lazar, Alexey Vladimirovich wrote:
> I was working through the troubleshooting instructions on http://docs.evergreen-ils.org/2.0/draft/html/troubleshooting.html.
>
> All the steps prior to step 8 worked fine, no obvious problems that I could see.
> For step 8 though, Connect to Evergreen using the srfsh command-line OpenSRF client, I get this message:
> ------------------------------------
> Request Completed Successfully
> Request Time in seconds: 0.009433
> ------------------------------------
>
> Received Data: {
>    "ilsevent":1000,
>    "textcode":"LOGIN_FAILED",
>    "desc":"User login failed",
>    "pid":27630,
>    "stacktrace":"oils_auth.c:714"
> }
>
> ------------------------------------
> Request Completed Successfully
> Request Time in seconds: 0.093016
> ------------------------------------
> Login Session: (none).  Session timeout: 0.000000
>
> I looked at the log /openils/var/log/srfsh.log, but there is nothing there obvious (to me) that points to what is causing the login to fail or how to fix it.
>
> Could anybody suggest what could be the cause of this and where to look next? Any help would be appreciated. Thanks.
>
> Alexey Lazar
> PALS
> Information System Developer and Integrator
> 507-389-2907
> http://www.mnpals.org/
>

--
Anoop Atre
| Systems Administrator
| aatre at esilibrary.com
| http://www.esilibrary.com
| 1-877-OPEN-ILS (673-6457)
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