[OPEN-ILS-DEV] Request for help with srfsh Evergreen error message

[Lazar, Alexey Vladimirovich]

Hay, thanks, Anoop. Good to hear from you.

I did not exactly narrow down what was causing the problem, but it was "fixed" by restarting all the EG-related services, and a few other services.  Good enough for now, the server is working.

Ha-ha, yes, I was actually using the "login admin open-ils" straight out of the troubleshooting instructions.  I didn't look at it that close and probably just assumed that it was part of the command.  The instructions are clear on http://open-ils.org/dokuwiki/doku.php?id=server:2.0:install though, but I didn't read that page when trying to troubleshoot, only the troubleshooting guide page.  Unsurprisingly, the connection works just fine with the proper credentials.  Thanks for your help.

Alexey Lazar
PALS
Information System Developer and Integrator
507-389-2907
http://www.mnpals.org/

On Apr 11, 2012, at 13:00 , Anoop Atre wrote:

> Hi Alexey
> I presume when you tried step 8 you are using the ADMIN-USER and ADMIN-PASSWORD that was setup during the initial database schema creation and not "login admin open-ils" unless of course you did use those same credentials. I'd bump up the logging to debug level and look at osrfsys.log for any messages regarding the login failure.
> 
> Another options is to try running the settings tester (step 10) and check if you see any anomalies, I wouldn't expect any but helps to take that off the list.
> 
> Here's a troubleshooting guide that predates the docs which might be useful (a lot of the content overlaps with the docs): http://evergreen-ils.org/dokuwiki/doku.php?id=troubleshooting:checking_for_errors
> 
> Cheers
> 
> On 04/11/2012 12:47 PM, Lazar, Alexey Vladimirovich wrote:
>> I was working through the troubleshooting instructions on http://docs.evergreen-ils.org/2.0/draft/html/troubleshooting.html.
>> 
>> All the steps prior to step 8 worked fine, no obvious problems that I could see.
>> For step 8 though, Connect to Evergreen using the srfsh command-line OpenSRF client, I get this message:
>> ------------------------------------
>> Request Completed Successfully
>> Request Time in seconds: 0.009433
>> ------------------------------------
>> 
>> Received Data: {
>>   "ilsevent":1000,
>>   "textcode":"LOGIN_FAILED",
>>   "desc":"User login failed",
>>   "pid":27630,
>>   "stacktrace":"oils_auth.c:714"
>> }
>> 
>> ------------------------------------
>> Request Completed Successfully
>> Request Time in seconds: 0.093016
>> ------------------------------------
>> Login Session: (none).  Session timeout: 0.000000
>> 
>> I looked at the log /openils/var/log/srfsh.log, but there is nothing there obvious (to me) that points to what is causing the login to fail or how to fix it.
>> 
>> Could anybody suggest what could be the cause of this and where to look next? Any help would be appreciated. Thanks.
>> 
>> Alexey Lazar
>> PALS
>> Information System Developer and Integrator
>> 507-389-2907
>> http://www.mnpals.org/
>> 
> 
> --
> Anoop Atre
> | Systems Administrator
> | aatre at esilibrary.com
> | http://www.esilibrary.com
> | 1-877-OPEN-ILS (673-6457)
> Equinox Software Inc. / Your Library's Guide to Open Source
> -- 
> "Mit der Dummheit kämpfen Götter selbst vergebens"
>  ~ Johann Christoph Friedrich von Schiller