[OPEN-ILS-GENERAL] Overdue notices not sending error

[Bill Erickson]

Hi Robert,

I would verify any addresses configured in the staff client Library Settings
interface (actor.org_unit_setting table) look like valid email addresses.

-b


On Thu, Jul 23, 2009 at 9:52 AM, Soulliere, Robert <
robert.soulliere at mohawkcollege.ca> wrote:

>  Hi Guys,
>
>
>
> We are still having trouble in getting automatic email notifications to
> function.
>
>
>
> When I run the generate_circ_notices.plI get the following Warning in
> osrfsys.log:
>
>
>
>  [2009-07-23 06:01:13] generate_circ_notices.pl
> [INFO:14462:CStoreEditor.pm:104:] editor[0|0] action.circulation.search :
> returned 1 result(s)
>
> [2009-07-23 06:01:13] generate_circ_notices.pl
> [WARN:14462:generate_circ_notices.pl:378:] notice: unable to send overdue
> email to robert.soulliere at mohawkcollege.ca: $VAR1 = bless( {
>
>                  'prop' => {},
>
>                  'string' => 'Can\'t call method "address" on an undefined
> value at /usr/share/perl5/Email/Send/SMTP.pm line 24.
>
> ',
>
>                  'type' => 'failure',
>
>                  'errno' => 1
>
>                }, 'Return::Value' );
>
>
>
> It seems to not like the sender address or information, but I am not sure
> if it is the setting in the opensrf.xml file or the settings in the staff
> client. I am not getting a bounce email notification sent to the addresses
> specified as the sender email. We have correct email addresses in the sender
> address set up in both the opensrf.sml file and in the staff client location
> configuration.
>
>
>
> Here is the notification section of opensrf.xml:
>
>
>
>
>
>       <notifications>
>
>         <!-- global mail server settings -->
>
>         <smtp_server>localhost</smtp_server>
>
>         <sender_address>rsoulliere at evergreen-server.mohawkcollege.ca
> </sender_address>
>
>
>
> <!-- Overdue notices -->
>
>         <overdue>
>
>
>
>             <!-- optionally, you can define a sender address per notice
> type -->
>
>             <sender_address>rsoulliere at evergreen-server.mohawkcollege.ca
> </sender_address>
>
>
>
>             <!-- The system can generate an XML file of overdue notices.
> This is the
>
>                 directory where they are stored.  Files are named
> overdue.YYYY-MM-DD.xml -->
>
>             <notice_dir>/openils/var/data/overdue</notice_dir>
>
>
> <combined_template>/openils/var/data/overdue_notice.example</combined_template>
>
>
>
>             <notice>
>
>                 <!-- Notify at 7 days overdue -->
>
>                 <notify_interval>7 days</notify_interval>
>
>                 <!-- Options include always, noemail, and never.  'noemail'
> means a notice
>
>                      will be appended to the notice file only if the patron
> has no valid email address.  -->
>
>                 <file_append>noemail</file_append>
>
>                 <!-- do we attempt email notification? -->
>
>                 <email_notify>true</email_notify>
>
>                 <!-- notice template file -->
>
>
> <email_template>/openils/var/data/overdue_notice.example</email_template>
>
>             </notice>
>
>         </overdue>
>
>
>
>         <!-- Courtesy notices -->
>
>         <predue>
>
>             <notice>
>
>                 <!-- All circulations that circulate between 5 and 13 days
> -->
>
>                 <circ_duration_range>
>
>                     <from>5 days</from>
>
>                     <to>13 days</to>
>
>                 </circ_duration_range>
>
>                 <!-- notify at 1 day before the due date -->
>
>                 <notify_interval>1 day</notify_interval>
>
>                 <file_append>false</file_append>
>
>                 <email_notify>true</email_notify>
>
>
> <email_template>/openils/var/data/predue_notice.example</email_template>
>
>             </notice>
>
>         </predue>
>
>       </notifications>
>
>
>
> I was wondering of the problem would most likely relate to:
>
>
>
> 1.       The opensrf.xml file configuration
>
> 2.       Setup in the staff client.
>
> 3.        An issue with a perl script: /usr/share/perl5/Email/Send/SMTP.pm
>  or  generate_circ_notices.pl
>
>
>
> Thanks,
>
> Robert
>
>
>
>
>
>
>
>
>
>
>
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-- 
Bill Erickson
| VP, Software Development & Integration
| Equinox Software, Inc. / The Evergreen Experts
| phone: 877-OPEN-ILS (673-6457)
| email: erickson at esilibrary.com
| web: http://esilibrary.com
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