[OPEN-ILS-GENERAL] a few questions

[Joy Wandrey]

Hi Folks,
I posted the below information earlier today, but just now while talking to
my linux guy, it looks like the Open SRF router keeps getting hung up and
using all the cpu...any ideas?
thanks,
Joy


On Mon, Dec 6, 2010 at 3:33 PM, Joy Wandrey <
jwandrey at washingtonkylibrary.org> wrote:

> Hi all,
> I'm a bit frustrated and am hoping someone with more experience can help me
> out. I am the director of a small, rural public Library, and we went with
> Evergreen this past spring. However, we are still having a panoply of issues
> that don't seem to get any better. I have yet another open ticket for
> multiple issues.
> I'm not trying to complain, but I think I need some basic information that
> I don't seem to be able to find anywhere else.
> Can Evergreen be expected to function well in an "intranet-only" situation?
> We are in a place where we are regularly (every day) maxing out our
> available bandwidth, which crashes Evergreen in its currently
> internet-dependent state. This is frustrating enough in itself, but we are
> also losing transactions, again on an every-day basis, a fair number of them
> in fact. We got rid of our legacy system for just this issue, now we're
> wishing we had kept it, sort of.
> We are currently working on a solution to the lack of bandwidth, but are at
> the max for our local DSL service, and cable is half that speed in our area.
> We're awaiting a price on the I2 education internet infrastructure. We'll
> see how that goes.
> In the meantime, I really need to know if it's possible for our in-house
> machines to talk to our in-house servers without using the internet? and can
> Evergreen be set up to do this all the time, in the interest of saving my
> sanity, our Linux guy's sanity, and much bandwidth.
> We're also having trouble getting our DVD's to check out for only one week.
> We've been through them, our support company has been through them, and no
> matter what changes we make to them, or how many times we make the changes,
> they still come up where some will check out for two weeks and some will
> check out for the correct one week.
> We also have a laptop that we take out on our bookmobile, and it cannot now
> get the server to test ok, so it's not working with Evergreen at the moment
> either.
> oh yeah, and the items in the import queue don't always make the transition
> into the catalog, and then there are the items we have in hand, freshly
> cataloged, that do not show up in the catalog.
> At this point neither my staff nor I have any trust in the state of our
> catalog or the system as a whole.
> I realize that some things are networking issues, and I have copied our
> linux guy on those, but we've been working on the same problems since
> March.
>
> At this point I feel like going home and having a stiff drink!
>
> I would truly appreciate any information anyone has on any of these issues.
> I do have a ticket open for all of the above with our support company.
> thanks,
> Joy
>
> --
> Joy Wandrey
> Director
> Washington County Public Library
> 210 E. Main Street
> Springfield, KY 40069
> 859-336-7655
> fax 859-336-0256
> jwandrey at washingtonkylibrary.org
> help at washingtonkylibrary.org
>
> Disclaimer: Inclusion of information in an e-mail discussion list message
> should not be construed as an endorsement by the Washington County Public
> Library. Opinions or points of view expressed in an e-mail discussion list
> message are those of the contributor and do not necessarily reflect those of
> the Washington County Public Library. This message is intended only for
> those to whom it is addressed, if you have received this message in error
> please delete it immediately.
>
>


-- 
Joy Wandrey
Director
Washington County Public Library
210 E. Main Street
Springfield, KY 40069
859-336-7655
fax 859-336-0256
jwandrey at washingtonkylibrary.org
help at washingtonkylibrary.org

Disclaimer: Inclusion of information in an e-mail discussion list message
should not be construed as an endorsement by the Washington County Public
Library. Opinions or points of view expressed in an e-mail discussion list
message are those of the contributor and do not necessarily reflect those of
the Washington County Public Library. This message is intended only for
those to whom it is addressed, if you have received this message in error
please delete it immediately.
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