[OPEN-ILS-GENERAL] a few questions

[Hardy, Elaine]

Joy, 

Sorry you are having so many problems. I can't help with the network issues, but have a few questions concerning some of you other issues. They are likely obvious ones that you have already tried, but I just want to make sure, so apologies ahead of time. 

DVD check out. At least for PINES, Evergreen 3 circ modifiers for DVDs: 



dvd 7 days, one renewal 

dvd-mid 7 days, 2 renewals 

dvd-long 14 days, 2 renewals 




Are all of the circ modifiers set to dvd? 

If you don't use circ modifiers, are all DVDs on correctly coded MARC records? If you don't use circ modifiers and the records are coded for some other format, the circ rules applied to the item will be for that format. 




We don't batchload records, so I can't help with the import queue. 




For those freshly cataloged items that are not showing up on in the catalog. Do you mean they are visible in the staff client, but not the cataloged? What is the item status? There are some that are automatically shadowed. If the status is correct, what about the shelving/copy location, is it set to be visible in the OPAC? And finally, what about the item attributes? 




Again, these are probably all things you and your support company have all tackled. I just am ruling out the first things that I always look at when one of our libraries has similar problems. 







Elaine 


J. Elaine Hardy 
PINES Bibliographic Projects & Metadata Manager 
Georgia Public Library Service 
1800 Century Place, Ste 150 
Atlanta, Ga. 30345-4304 

404.235-7128 
404.235-7201, fax 
ehardy at georgialibraries.org 
www.georgialibraries.org 
www.georgialibraries.org/pines 




From: "Joy Wandrey" <jwandrey at washingtonkylibrary.org> 
To: open-ils-general at list.georgialibraries.org 
Sent: Monday, December 6, 2010 3:33:43 PM 
Subject: [OPEN-ILS-GENERAL] a few questions 

Hi all, 
I'm a bit frustrated and am hoping someone with more experience can help me out. I am the director of a small, rural public Library, and we went with Evergreen this past spring. However, we are still having a panoply of issues that don't seem to get any better. I have yet another open ticket for multiple issues. 
I'm not trying to complain, but I think I need some basic information that I don't seem to be able to find anywhere else. 
Can Evergreen be expected to function well in an "intranet-only" situation? We are in a place where we are regularly (every day) maxing out our available bandwidth, which crashes Evergreen in its currently internet-dependent state. This is frustrating enough in itself, but we are also losing transactions, again on an every-day basis, a fair number of them in fact. We got rid of our legacy system for just this issue, now we're wishing we had kept it, sort of. 
We are currently working on a solution to the lack of bandwidth, but are at the max for our local DSL service, and cable is half that speed in our area. We're awaiting a price on the I2 education internet infrastructure. We'll see how that goes. 
In the meantime, I really need to know if it's possible for our in-house machines to talk to our in-house servers without using the internet? and can Evergreen be set up to do this all the time, in the interest of saving my sanity, our Linux guy's sanity, and much bandwidth. 
We're also having trouble getting our DVD's to check out for only one week. We've been through them, our support company has been through them, and no matter what changes we make to them, or how many times we make the changes, they still come up where some will check out for two weeks and some will check out for the correct one week. 
We also have a laptop that we take out on our bookmobile, and it cannot now get the server to test ok, so it's not working with Evergreen at the moment either. 
oh yeah, and the items in the import queue don't always make the transition into the catalog, and then there are the items we have in hand, freshly cataloged, that do not show up in the catalog. 
At this point neither my staff nor I have any trust in the state of our catalog or the system as a whole. 
I realize that some things are networking issues, and I have copied our linux guy on those, but we've been working on the same problems since March. 


At this point I feel like going home and having a stiff drink! 

I would truly appreciate any information anyone has on any of these issues. I do have a ticket open for all of the above with our support company. 
thanks, 
Joy 

-- 
Joy Wandrey 
Director 
Washington County Public Library 
210 E. Main Street 
Springfield, KY 40069 
859-336-7655 
fax 859-336-0256 
jwandrey at washingtonkylibrary.org 
help at washingtonkylibrary.org 


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