[OPEN-ILS-GENERAL] Claims not checked out

[Dan Scott]

On 12 July 2010 19:04, Deanna  Frazee <dfrazee at ci.killeen.tx.us> wrote:
> On our old ILS, “claims returned” was an item status that came with the
> system.  We added one called “claims not checked out” for those times when a
> patron could convince us that they had an item on their account that they
> were certain they had not checked out.  When it happened, it was often that
> a clerk failed to clear the screen before checking out the next patron.
>
>
>
> Evergreen does not handle “claims returned” as a status, so I “claims not
> checkout out” may not work as a status either.  How are other libraries
> handling it?  Any suggestions?

Hi Deanna:

What happens on the patrons' Items Out list if you right-click on the
item and choose "Mark Claimed Returned"? I thought this would work,
but I could be mistaken.

As for the "claims not checked out" situation, I suppose you could
Mark the Item Lost, forgive the bill with a payment of "Forgive" and a
note "claims not checked out", and then hope that the item turns up.
Although I'm not sure if that will lead to a mess if the item does
turn back up and a credit in the amount of the "Lost" penalty gets
applied to the patron's account. Other people have much more circ
experience than I, so I should probably just shut up :)

Dan