[OPEN-ILS-GENERAL] shared report templates don't display correctly for one location

[Jesse Ephraim]

Thomas;

Should we run it as non-admin, OpenSRF, or root?

Should we run "configure" after that?

Is it something we should do after hours, when the libraries are closed (we have 14 libraries on the system)?  

Will it need a server restart, or a restart of anything else?

Jesse Ephraim

Director, Roanoke Public Library
308 S. Walnut
Roanoke, Texas 76262
(817) 491-2691
jephraim at roanoketexas.com



-----Original Message-----
From: open-ils-general-bounces at list.georgialibraries.org [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Thomas Berezansky
Sent: Wednesday, December 07, 2011 3:43 PM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] shared report templates don't display correctly for one location

The only thing I could recommend is checking that your org tree is sane.

That is, the hierarchy of org units matches the hierarchy of their types.

Then run autogen.sh again either way.

Thomas Berezansky
Merrimack Valley Library Consortium


Quoting Geoff Sams <GSams at roanoketexas.com>:

> I'm going to bump this because it is a really strange occurrence and  
> any help on the subject would be greatly appreciated.  If any more  
> information is necessary please let me know.
>
> Thanks,
> Geoff Sams
> Assistant Director
> Roanoke Public Library
> 817-491-2691
> Chairman
> North Texas Library Consortium Board
>
> From: open-ils-general-bounces at list.georgialibraries.org  
> [mailto:open-ils-general-bounces at list.georgialibraries.org] On  
> Behalf Of Judy Daniluk
> Sent: Thursday, December 01, 2011 4:53 PM
> To: Evergreen Discussion Group
> Subject: [OPEN-ILS-GENERAL] shared report templates don't display  
> correctly for one location
>
> One library in our consortium is having trouble seeing shared report  
> templates.  When you use the staff client as a workstation  
> registered at this library, the list of shared report templates is  
> incomplete - some folders show a truncated list of pages, some  
> folders are displayed as pages instead of folders, some folders  
> don't show up at all. The folders that don't display are shared  
> consortium-wide, so they should be available. It happens for all the  
> staff users at this location.
>
> We recently moved our Evergreen installation to a different server  
> and upgraded from 1.6 to 2.0.9.    These users were able to see and  
> use all the shared report templates before the move and upgrade. The  
> problem appeared after the move and the upgrade, and has persisted  
> for three months, through many reboots and restarts.
>
> If you use the same userid but a workstation registered for a  
> different org unit (even if it's actually the same computer), the  
> shared templates display correctly.  It's not related to the user's  
> permission group or the user's home library or the user's working  
> location, just the location where the workstation is registered.
>
> Any suggestions?
>
>
> Judy Daniluk
>
> Director of Internet Services,  North Texas Library Partners
>
> 6320 Southwest Blvd., Suite 101, Fort Worth, TX 76109
>
> jdaniluk at ntrls.org<mailto:jdaniluk at ntrls.org>     817-201-6778  
> (cell)    www.ntxlibpartners.org<http://www.ntxlibpartners.org>
>
>