[OPEN-ILS-GENERAL] Hold queues and due dates

[Jason Etheridge]

On Thu, Feb 3, 2011 at 2:21 PM, Vicki Reeves <vickir at beau.org> wrote:
> And on the otherside of this issue, knowing the due date does not really
> indicate when the item will be available.  Many items are kept overdue,
> returned at a different branch (requiring time to transfer) or even
> returned early.  In the library world there is no way to guarentee when
> an item will be available.  We'd rather not make promises based on ifey
> information.

Does it happen often that due dates mislead patrons?  Would indicating
the # of holds already on a title help?  I know EG 2.0 has an
"estimated wait time" for holds, though that doesn't show up until
after a hold has been made.  I recall being told that some patrons
will base their hold placing behavior on due dates.

-- 
Jason Etheridge
 | VP, Tactical Development
 | Equinox Software, Inc. / Your Library's Guide to Open Source
 | phone:  1-877-OPEN-ILS (673-6457)
 | email:  jason at esilibrary.com
 | web:  http://www.esilibrary.com