[OPEN-ILS-GENERAL] Bug Tracking and Enhancment Requests

[Galen Charlton]

Hi,

On 09/16/2011 10:50 AM, Tim Spindler wrote:
> We are beginning to look at software to track bug reports within our
> consortium and enhancement requests for potential future development by
> our member libraries.  We are looking for something that would be fairly
> user friendly for our member libraries and allow us to easily group
> requests and report back to member libraries what actions might have
> been taken on the requests.
>
> I appreciate whatever suggestions you might have.  We do run a Drupal
> site on wamp so if it can integrate with Drupal (with an eye for the
> ability to run on future versions of Drupal would be helpful.)

I've never seen a perfect bug tracker, but several ones that I know have 
been used with various degrees of success include:

[1] Bugzilla.

This might score a little low on the "user friendly" scale, although 
recent versions have had the benefit of some formal usability testing. 
Of particular note is the existence of the Launchpad-Bugzilla plugin.  I 
haven't used it myself, but being able to connect bug reports in your 
tracker to LP bugs seems like it would be useful and would help avoid 
atomizing enhancement requests.  Other F/OSS trackers that can integrate 
with LP are Trac and Mantis.

[2] RT (http://bestpractical.com/rt/)

I believe this is being used successfully by at least one other 
Evergreen consortium.

[2] HelpSpot

This is proprietary, unfortunately, but it's what Equinox and at least 
one other Evergreen consortium uses for support incident tracking.

Regards,

Galen
-- 
Galen Charlton
Director of Support and Implementation
Equinox Software, Inc. / Your Library's Guide to Open Source
email:  gmc at esilibrary.com
direct: +1 770-709-5581
cell:   +1 404-984-4366
skype:  gmcharlt
web:    http://www.esilibrary.com/
Supporting Koha and Evergreen: http://koha-community.org & 
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