[OPEN-ILS-GENERAL] Restore overdues and void billing not working consistently

[Elizabeth Longwell]

George,

We are on 2.1 as well and had this issue. Setting the library setting
"Circ: Lost item available on checkin" to True will resolve this issue.

Beth

System Manager
Sage Library System

On Wed, Apr 25, 2012 at 11:31 AM, George Tuttle <gtuttle at prlib.org> wrote:

>  We have noticed that “Restore overdues on lost item return”  and “Void
> lost item billing when returned” do not work consistently. Though both are
> set as True (see screenshot), it only works when the lost item is returned
> to the “Circulation Library.” ****
>
> ****
>
> ** **
>
> If it is returned to any other library in our consortium, it will work as
> if both are set as False, instead of True. See below.  Both “Mona Lisa
> Smile” and “The Silence of the Lambs” have an item billing price of $21.00,
> processing fee of $5.00, and an overdue balance of $5.00.  “Mona Lisa
> Smile,” checked-in at PIED-NIC and then PIED-WIN, did not restore the
> overdues or void the item billing, but “The Silence of the Lambs”
> checked-in at Circulation Library PIED-WIN, only, did.****
>
> ****
>
> ** **
>
> Why the inconsistent behavior?  We are on Evergreen 2.1.****
>
> ** **
>
> I think I understand what is happening, but I need an official explanation.
> ****
>
> ** **
>
> Thanks****
>
> ** **
>
> George Tuttle****
>
> Computer Services Librarian****
>
> Piedmont Regional Library System****
>
> 770-867-2762 x113****
>
> 770-891-0654 (cell)****
>
> 770-867-7483 (fax)****
>
> gtuttle at prlib.org****
>
> ** **
>
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