[OPEN-ILS-GENERAL] Problems with circulation notices and gmail

[Amanda Barker]

Are they checking all the tabs in gmail?

I'm getting a lot of emails that I thought would go to the main box going to 
social networking.  They may be missing them just based on what tab they are 
being filed under.

Amanda Barker
IT Librarian
Three Rivers Regional Library System
280 South Mahogany St.
Jesup, GA 31546

-----Original Message-----
From: "Pam Smith" <Pamela.Smith at TheHowe.org>
To: "Evergreen Discussion Group" 
<open-ils-general at list.georgialibraries.org>
Date: Wed, 14 Aug 2013 11:25:31 -0400
Subject: [OPEN-ILS-GENERAL] Problems with circulation notices and gmail

We have been receiving numerous complaints from patrons about not receiving 
their notices, particularly courtesy notices. 

In each case we can verify that the notices were sent. 

For the most part they all have gmail accounts and the problem seems to have 
started after the changes to the gmail interface.

 

Has anyone else seen this? 

 

We are advising patrons to change their gmail filter settings to always 
allow email from our domain.  Any other ideas?

 

Pam

 

 

Pamela Smith

                        Technical Services/Systems Librarian

                         Howe Library

                         13 South St.

                         Hanover, NH 03755

                         603.643.4120 x3257

                          

 
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