[OPEN-ILS-GENERAL] evergreen 2.3.3 cataloguing problem

[Gamer Der-Hovhanesian]

Thanks for reply but could you please tell me how can I get a custom client from the server?

-----Original Message-----
From: open-ils-general-bounces at list.georgialibraries.org [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Jason Stephenson
Sent: Friday, February 01, 2013 9:51 PM
To: open-ils-general at list.georgialibraries.org
Subject: Re: [OPEN-ILS-GENERAL] evergreen 2.3.3 cataloguing problem

Quoting Gamer Der-Hovhanesian <Gamer_Derhovhanesian at aybschool.am>:

> We have deployed evergreen 2.3.3 and everything on the staff client 
> seems to work properly, except the cataloguing part, which gives 
> internal server error. We have uninstalled the staff client and 
> installed it again, and now when running the client it gives this
> error: This server does not support your version of the staff client.  
> Please check with your system administrator.
>
> Would appreciate any help on both issues.

The second issue means that the server does not support the version of the staff client that you have installed. Depending on the options that were used when Evergreen was installed on the server, you may need to get a custom client from the server.

A server error is usually logged in the apache error logs on the server. It usually means that something is wrong on the server and reinstalling the client is not going to make it go away.  You'll need to look in the apache error log to find the problem before anyone can give any advice on how to correct it.



--
Jason Stephenson
Assistant Director for Technology Services Merrimack Valley Library Consortium Chief Bug Wrangler, Evergreen ILS