[OPEN-ILS-GENERAL] Fwd: Hold alerts problem
Fiona Borthwick
fiona.borthwick at ptfs-europe.com
Thu Jan 10 07:14:21 EST 2013
Hi Donna,
Thank you so much for your reply.
In fact the problem you describe is another that our customer faces so I
would be very grateful if you could send me a copy of your procedure as
I am sure that this would help them greatly.
However our more pressing issue is the lack of hold alerts and these are
really specific to the opportunistic type of holds.
I look forward to receiving a copy of your procedure in due course.
Please send to fiona.borthwick at ptfs-europe.com.
Regards,
Fiona
On 10/01/2013 11:44, Donna Rowland wrote:
> Fiona,
> I'm not sure this holds issue is the same as we were having, but
> below is how we were told holds for new items are processed. I do have
> a copy of a procedure for this and if you think it would help I will
> send off list. The 24 hour mark may or may not have been part of our
> problem, but I have heard no other complaints since I sent out the
> procedure.
>
> 'When a new item is added to the system, it can take up to 24 hours
> for Evergreen to
> recognize all holds for the new item. Existing holds do not add a new
> item to their list of potential items until they hit their 24 hour
> mark and update themselves.For example a library patron places a hold
> at 10:00 am, and the library cataloged a new copy earlier that
> morning, the 1:10 pm “hold update cycle” will catch the new item. If
> staff want new items to be included in the hold list, and not wait the
> 24 hour period, they can reset holds and force a re-creation of their
> potential items list so new items
> can be processed accordingly.'
>
> Donna Rowland
> Fontana Regional Library
> System Admin.
>
> On Thu, Jan 10, 2013 at 6:21 AM, Fiona Borthwick
> <fiona.borthwick at ptfs-europe.com
> <mailto:fiona.borthwick at ptfs-europe.com>> wrote:
>
> Hi,
>
> I didn't receive any responses to this so I am reposting in the
> hope that someone may have some useful ideas for
> me.................................
>
> Many thanks!
> Fiona
>
>
> -------- Original Message --------
> Subject: Hold alerts problem
> Date: Tue, 18 Dec 2012 17:17:00 +0000
> From: Fiona Borthwick <fiona.borthwick at ptfs-europe.com>
> <mailto:fiona.borthwick at ptfs-europe.com>
> To: Evergreen Discussion Group
> <open-ils-general at list.georgialibraries.org>
> <mailto:open-ils-general at list.georgialibraries.org>
>
>
>
> Hi,
>
> We have a customer who is experiencing regular problems with hold alerts
> not appearing and items being routed back to the shelf. They are using
> Evergreen 2.2.2.
>
> This is consistently happening and we cannot find any reason to cause this.
>
> There are 3 main problems:
>
> 1) Generally hold alerts are not being seen at checkin. Items are
> being routed back to the shelf despite there being holds. Furthermore
> these same items are being allowed to be checked out and there is NO
> warning that the item cannot be issued due to holds.
>
> 2) We can clearly see holds placed at Title level and they are visible
> via the View Holds screen. This can often look peculiar too as the
> holds queue seems to run from (example) 1 - 17 and then start again at
> number 42. Once the 17th hold had been filled, Evergreen sent the items
> back to the shelves as it didn't seem to think that there were any other
> holds.
>
> 3) Newly added items are not being trapped for holds. This is despite
> having the checkin modifiers correctly set and processing the items.
>
> Thehold_targeter.pl <http://hold_targeter.pl> script is running regularly.
>
> The 'Retarget Local Holds' and 'Retarget Local Statuses' flags are
> enabled in the Checkin Modifiers.
>
> There are no specific holds values set in the Library Settings Editor.
> The only populated settings are as follows:
>
> -- Block Renewal of Items Needed for Holds (set to TRUE for the consortium)
> -- Default Hold Shelf Expire Interval (set to different times per system)
> -- Expire Alert Interval (system setting)
> -- Expire Interval (system setting)
> -- FIFO (set to TRUE for consortium)
>
> As you can imagine this is causing major problems for our customer. We
> have spent considerable periods of time investigating the problem and
> testing different scenarios with hold policies but the alerts are simply
> not appearing when using the Checkin (F2) screen.
>
> Does anyone have any ideas why this could be happening?
>
> Thanks,
> Fiona
>
> --
> Fiona Borthwick
> Customer Services Consultant, PTFS Europe Limited
> Content Management and Library Solutions
>
> +44 (0) 800 756 6803 (phone)
> +44 (0) 7540 768230 (mobile)
> +44 (0) 800 756 6384 (fax)
> fiona.borthwick at ptfs-europe.com <mailto:fiona.borthwick at ptfs-europe.com>
> skype: fionaborthwick1
>
> http://www.ptfs-europe.com
>
>
>
>
>
>
> --
> ___________________________________________________________________
> Real knowledge is to know the extent of one's ingnorance.
> /~Confucius/
>
> Donna Rowland (drowland at fontanalib.org <mailto:drowland at fontanalib.org>)
>
> Finance Assistant
>
> Fontana Regional Library
>
> 33 Fryemont Rd.
>
> Bryson City, NC 28713
>
> Voice: 828-488-2382 ext.26
>
> Fax: 828-488-2638
>
> “Opinions expressed in this message may not represent the policy of my
> library. Alle-mail sent to or from the Fontana Regional Library e-mail
> systems is subject to monitoring and disclosure to third parties,
> including law enforcement personnel.”
>
--
Fiona Borthwick
Customer Services Consultant, PTFS Europe Limited
Content Management and Library Solutions
+44 (0) 800 756 6803 (phone)
+44 (0) 7540 768230 (mobile)
+44 (0) 800 756 6384 (fax)
fiona.borthwick at ptfs-europe.com
skype: fionaborthwick1
http://www.ptfs-europe.com
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