[OPEN-ILS-GENERAL] Fwd: Hold alerts problem

Thu Jan 10 07:33:21 EST 2013

Fiona,

How often is your hold targeter running?  Have you verified that it is in fact running and processing hold requests?

Chris

----- Original Message -----
> From: "Fiona Borthwick" <fiona.borthwick at ptfs-europe.com>
> To: open-ils-general at list.georgialibraries.org
> Sent: Thursday, January 10, 2013 7:14:21 AM
> Subject: Re: [OPEN-ILS-GENERAL] Fwd: Hold alerts problem
> 
> Hi Donna,
> 
> Thank you so much for your reply.
> 
> In fact the problem you describe is another that our customer faces
> so I would be very grateful if you could send me a copy of your
> procedure as I am sure that this would help them greatly.
> 
> However our more pressing issue is the lack of hold alerts and these
> are really specific to the opportunistic type of holds.
> 
> I look forward to receiving a copy of your procedure in due course.
> Please send to fiona.borthwick at ptfs-europe.com .
> 
> Regards,
> Fiona
> 
> 
> 
> On 10/01/2013 11:44, Donna Rowland wrote:
> 
> 
> Fiona,
> I'm not sure this holds issue is the same as we were having, but
> below is how we were told holds for new items are processed. I do
> have a copy of a procedure for this and if you think it would help I
> will send off list. The 24 hour mark may or may not have been part
> of our problem, but I have heard no other complaints since I sent
> out the procedure.
> 
> 
> 'When a new item is added to the system, it can take up to 24 hours
> for Evergreen to
> recognize all holds for the new item. Existing holds do not add a new
> item to their list of potential items until they hit their 24 hour
> mark and update themselves.For example a library patron places a
> hold at 10:00 am, and the library cataloged a new copy earlier that
> morning, the 1:10 pm “hold update cycle” will catch the new item. If
> staff want new items to be included in the hold list, and not wait
> the 24 hour period, they can reset holds and force a re-creation of
> their potential items list so new items
> can be processed accordingly.'
> 
> 
> Donna Rowland
> Fontana Regional Library
> System Admin.
> 
> 
> On Thu, Jan 10, 2013 at 6:21 AM, Fiona Borthwick <
> fiona.borthwick at ptfs-europe.com > wrote:
> 
> 
> 
> Hi,
> 
> I didn't receive any responses to this so I am reposting in the hope
> that someone may have some useful ideas for
> me.................................
> 
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> Many thanks!
> Fiona
> 
> 
> 
> -------- Original Message --------
> Subject: 	Hold alerts problem
> Date: 	Tue, 18 Dec 2012 17:17:00 +0000
> From: 	Fiona Borthwick <fiona.borthwick at ptfs-europe.com>
> To: 	Evergreen Discussion Group
> <open-ils-general at list.georgialibraries.org>
> 
> Hi,
> 
> We have a customer who is experiencing regular problems with hold
> alerts
> not appearing and items being routed back to the shelf.  They are
> using
> Evergreen 2.2.2.
> 
> This is consistently happening and we cannot find any reason to cause
> this.
> 
> There are 3 main problems:
> 
> 1)  Generally hold alerts are not being seen at checkin.  Items are
> being routed back to the shelf despite there being holds. Furthermore
> these same items are being allowed to be checked out and there is NO
> warning that the item cannot be issued due to holds.
> 
> 2)  We can clearly see holds placed at Title level and they are
> visible
> via the View Holds screen.  This can often look peculiar too as the
> holds queue seems to run from (example) 1 - 17 and then start again
> at
> number 42.  Once the 17th hold had been filled, Evergreen sent the
> items
> back to the shelves as it didn't seem to think that there were any
> other
> holds.
> 
> 3)  Newly added items are not being trapped for holds.  This is
> despite
> having the checkin modifiers correctly set and processing the items.
> 
> The hold_targeter.pl script is running regularly.
> 
> The 'Retarget Local Holds' and 'Retarget Local Statuses' flags are
> enabled in the Checkin Modifiers.
> 
> There are no specific holds values set in the Library Settings
> Editor.
> The only populated settings are as follows:
> 
> -- Block Renewal of Items Needed for Holds (set to TRUE for the
> consortium)
> -- Default Hold Shelf Expire Interval (set to different times per
> system)
> --  Expire Alert Interval (system setting)
> --  Expire Interval (system setting)
> -- FIFO (set to TRUE for consortium)
> 
> As you can imagine this is causing major problems for our customer.
> We
> have spent considerable periods of time investigating the problem and
> testing different scenarios with hold policies but the alerts are
> simply
> not appearing when using the Checkin (F2) screen.
> 
> Does anyone have any ideas why this could be happening?
> 
> Thanks,
> Fiona
> 
> --
> Fiona Borthwick
> Customer Services Consultant, PTFS Europe Limited
> Content Management and Library Solutions
> 
> +44 (0) 800 756 6803  (phone)
> +44 (0) 7540 768230  (mobile)
> +44 (0) 800 756 6384 (fax) fiona.borthwick at ptfs-europe.com skype:
> fionaborthwick1 http://www.ptfs-europe.com
> 
> 
> 
> 
> 
> --
> 
> ___________________________________________________________________
> Real knowledge is to know the extent of one's ingnorance.
> ~Confucius
> 
> 
> Donna Rowland ( drowland at fontanalib.org )
> 
> Finance Assistant
> 
> Fontana Regional Library
> 
> 33 Fryemont Rd.
> 
> Bryson City, NC 28713
> 
> Voice: 828-488-2382 ext.26
> 
> Fax: 828-488-2638
> 
> “Opinions expressed in this message may not represent the policy of
> my library. All e-mail sent to or from the Fontana Regional Library
> e-mail systems is subject to monitoring and disclosure to third
> parties, including law enforcement personnel.”
> 
> 
> 
> 
> 
> 
> 
> 
> --
> Fiona Borthwick
> Customer Services Consultant, PTFS Europe Limited
> Content Management and Library Solutions
> 
> +44 (0) 800 756 6803  (phone)
> +44 (0) 7540 768230  (mobile)
> +44 (0) 800 756 6384 (fax) fiona.borthwick at ptfs-europe.com skype:
> fionaborthwick1 http://www.ptfs-europe.com

-- 
Chris Sharp
PINES System Administrator
Georgia Public Library Service
1800 Century Place, Suite 150
Atlanta, Georgia 30345
(404) 235-7147
csharp at georgialibraries.org
http://pines.georgialibraries.org/