[OPEN-ILS-GENERAL] Fwd: Hold alerts problem

Thu Jan 10 08:03:26 EST 2013

Hi Chris,

The hold targeter is running every 15 minutes.  We monitor this on a 
regular basis so are aware if there are any locks which are preventing 
it from running.  The targetter does seem to be doing its job and indeed 
the pull list for onshelf holds is being updated.

Fiona

On 10/01/2013 12:33, Sharp, Chris wrote:
> Fiona,
>
> How often is your hold targeter running?  Have you verified that it is in fact running and processing hold requests?
>
> Chris
>
> ----- Original Message -----
>> From: "Fiona Borthwick" <fiona.borthwick at ptfs-europe.com>
>> To: open-ils-general at list.georgialibraries.org
>> Sent: Thursday, January 10, 2013 7:14:21 AM
>> Subject: Re: [OPEN-ILS-GENERAL] Fwd: Hold alerts problem
>>
>> Hi Donna,
>>
>> Thank you so much for your reply.
>>
>> In fact the problem you describe is another that our customer faces
>> so I would be very grateful if you could send me a copy of your
>> procedure as I am sure that this would help them greatly.
>>
>> However our more pressing issue is the lack of hold alerts and these
>> are really specific to the opportunistic type of holds.
>>
>> I look forward to receiving a copy of your procedure in due course.
>> Please send to fiona.borthwick at ptfs-europe.com .
>>
>> Regards,
>> Fiona
>>
>>
>>
>> On 10/01/2013 11:44, Donna Rowland wrote:
>>
>>
>> Fiona,
>> I'm not sure this holds issue is the same as we were having, but
>> below is how we were told holds for new items are processed. I do
>> have a copy of a procedure for this and if you think it would help I
>> will send off list. The 24 hour mark may or may not have been part
>> of our problem, but I have heard no other complaints since I sent
>> out the procedure.
>>
>>
>> 'When a new item is added to the system, it can take up to 24 hours
>> for Evergreen to
>> recognize all holds for the new item. Existing holds do not add a new
>> item to their list of potential items until they hit their 24 hour
>> mark and update themselves.For example a library patron places a
>> hold at 10:00 am, and the library cataloged a new copy earlier that
>> morning, the 1:10 pm “hold update cycle” will catch the new item. If
>> staff want new items to be included in the hold list, and not wait
>> the 24 hour period, they can reset holds and force a re-creation of
>> their potential items list so new items
>> can be processed accordingly.'
>>
>>
>> Donna Rowland
>> Fontana Regional Library
>> System Admin.
>>
>>
>> On Thu, Jan 10, 2013 at 6:21 AM, Fiona Borthwick <
>> fiona.borthwick at ptfs-europe.com > wrote:
>>
>>
>>
>> Hi,
>>
>> I didn't receive any responses to this so I am reposting in the hope
>> that someone may have some useful ideas for
>> me.................................
>>
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>> Many thanks!
>> Fiona
>>
>>
>>
>> -------- Original Message --------
>> Subject: 	Hold alerts problem
>> Date: 	Tue, 18 Dec 2012 17:17:00 +0000
>> From: 	Fiona Borthwick <fiona.borthwick at ptfs-europe.com>
>> To: 	Evergreen Discussion Group
>> <open-ils-general at list.georgialibraries.org>
>>
>> Hi,
>>
>> We have a customer who is experiencing regular problems with hold
>> alerts
>> not appearing and items being routed back to the shelf.  They are
>> using
>> Evergreen 2.2.2.
>>
>> This is consistently happening and we cannot find any reason to cause
>> this.
>>
>> There are 3 main problems:
>>
>> 1)  Generally hold alerts are not being seen at checkin.  Items are
>> being routed back to the shelf despite there being holds. Furthermore
>> these same items are being allowed to be checked out and there is NO
>> warning that the item cannot be issued due to holds.
>>
>> 2)  We can clearly see holds placed at Title level and they are
>> visible
>> via the View Holds screen.  This can often look peculiar too as the
>> holds queue seems to run from (example) 1 - 17 and then start again
>> at
>> number 42.  Once the 17th hold had been filled, Evergreen sent the
>> items
>> back to the shelves as it didn't seem to think that there were any
>> other
>> holds.
>>
>> 3)  Newly added items are not being trapped for holds.  This is
>> despite
>> having the checkin modifiers correctly set and processing the items.
>>
>> The hold_targeter.pl script is running regularly.
>>
>> The 'Retarget Local Holds' and 'Retarget Local Statuses' flags are
>> enabled in the Checkin Modifiers.
>>
>> There are no specific holds values set in the Library Settings
>> Editor.
>> The only populated settings are as follows:
>>
>> -- Block Renewal of Items Needed for Holds (set to TRUE for the
>> consortium)
>> -- Default Hold Shelf Expire Interval (set to different times per
>> system)
>> --  Expire Alert Interval (system setting)
>> --  Expire Interval (system setting)
>> -- FIFO (set to TRUE for consortium)
>>
>> As you can imagine this is causing major problems for our customer.
>> We
>> have spent considerable periods of time investigating the problem and
>> testing different scenarios with hold policies but the alerts are
>> simply
>> not appearing when using the Checkin (F2) screen.
>>
>> Does anyone have any ideas why this could be happening?
>>
>> Thanks,
>> Fiona
>>
>> --
>> Fiona Borthwick
>> Customer Services Consultant, PTFS Europe Limited
>> Content Management and Library Solutions
>>
>> +44 (0) 800 756 6803  (phone)
>> +44 (0) 7540 768230  (mobile)
>> +44 (0) 800 756 6384 (fax) fiona.borthwick at ptfs-europe.com skype:
>> fionaborthwick1 http://www.ptfs-europe.com
>>
>>
>>
>>
>>
>> --
>>
>> ___________________________________________________________________
>> Real knowledge is to know the extent of one's ingnorance.
>> ~Confucius
>>
>>
>> Donna Rowland ( drowland at fontanalib.org )
>>
>> Finance Assistant
>>
>> Fontana Regional Library
>>
>> 33 Fryemont Rd.
>>
>> Bryson City, NC 28713
>>
>> Voice: 828-488-2382 ext.26
>>
>> Fax: 828-488-2638
>>
>> “Opinions expressed in this message may not represent the policy of
>> my library. All e-mail sent to or from the Fontana Regional Library
>> e-mail systems is subject to monitoring and disclosure to third
>> parties, including law enforcement personnel.”
>>
>>
>>
>>
>>
>>
>>
>>
>> --
>> Fiona Borthwick
>> Customer Services Consultant, PTFS Europe Limited
>> Content Management and Library Solutions
>>
>> +44 (0) 800 756 6803  (phone)
>> +44 (0) 7540 768230  (mobile)
>> +44 (0) 800 756 6384 (fax) fiona.borthwick at ptfs-europe.com skype:
>> fionaborthwick1 http://www.ptfs-europe.com

-- 
Fiona Borthwick
Customer Services Consultant, PTFS Europe Limited
Content Management and Library Solutions

+44 (0) 800 756 6803  (phone)
+44 (0) 7540 768230  (mobile)
+44 (0) 800 756 6384 (fax)
fiona.borthwick at ptfs-europe.com
skype: fionaborthwick1

http://www.ptfs-europe.com