[OPEN-ILS-GENERAL] Evergreen web page for paid support vendors

[Kathy Lussier]

Hi all,

At the June Oversight Board meeting (minutes available at 
http://evergreen-ils.org/dokuwiki/doku.php?id=governance:minutes:2013-6-20), 
I raised the question of whether the Evergreen community should develop 
a policy regarding the paid support vendors that are listed on the 
Evergreen web site at 
http://evergreen-ils.org/dokuwiki/doku.php?id=faqs:evergreen_companies.

I don't think the community should be in a position of endorsing any 
Evergreen provider. However, I think it's important that the companies 
on the list do indeed provide Evergreen services so that users don't 
waste a lot of time investigating companies that don't really work with 
Evergreen. There was a consensus at the Board meeting that a policy 
should be considered.

I would like to get feedback from others in the community on the 
guidelines you think should be used for this page. As an example, Koha 
asks support providers to follow the procedures outlined at 
http://koha-community.org/support/paid-support/how-to-get-listed/. The 
Koha community asks support providers to send an e-mail to the general 
list with contact information and a description of services provided. 
The providers must also show their support for the community by adding a 
visible link to the Koha web site.

I think the Koha guidelines might offer a good starting point for the 
Evergreen community.

During the meeting, there was discussion about whether we should define 
what an Evergreen service is. Migration, hosting, support, development, 
training, and implementation seem like obvious Evergreen services. 
Should peripheral devices or third-party services that work with 
Evergreen be included or are they a different animal?

Does everyone like the Koha model of requiring listed vendors to add a 
visible link to the project web site?

Does anyone have any other thoughts on the subject?

Thanks!

Kathy


<http://koha-community.org/support/paid-support/how-to-get-listed/>

-- 
Kathy Lussier
Project Coordinator
Massachusetts Library Network Cooperative
(508) 343-0128
klussier at masslnc.org
Twitter: http://www.twitter.com/kmlussier

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