[OPEN-ILS-GENERAL] Deleting patrons(Obliterate) on 2.3.5 not working

[Geoff Sams]

Done deal!

Thanks,
Geoff Sams
Roanoke Public Library
817-491-2691

-----Original Message-----
From: open-ils-general-bounces at list.georgialibraries.org [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of Jason Stephenson
Sent: Friday, May 03, 2013 7:32 AM
To: open-ils-general at list.georgialibraries.org
Subject: Re: [OPEN-ILS-GENERAL] Deleting patrons(Obliterate) on 2.3.5 not working

Quoting Geoff Sams <GSams at roanoketexas.com>:

> I'm not even getting anything before the message I sent out.  I get 
> approximately 1 minute of frozen behavior(presumably working on
> obliterating) then the error message.  This also occurs for non-staff 
> users.

Please report a bug on Launchpad:

https://bugs.launchpad.net/evergreen


>
>
> Thanks,
> Geoff Sams
>
> Roanoke Public Library
> 817-491-2691
>
> ________________________________
> From: open-ils-general-bounces at list.georgialibraries.org
> [open-ils-general-bounces at list.georgialibraries.org] on behalf of Ben 
> Shum [bshum at biblio.org]
> Sent: Wednesday, May 01, 2013 11:15 PM
> To: open-ils-general at list.georgialibraries.org
> Subject: Re: [OPEN-ILS-GENERAL] Deleting patrons(Obliterate) on
> 2.3.5 not working
>
> Hi Geoff,
>
> Hmm, so obliterating old staff accounts?  On one of my systems, when I 
> try to delete a staff account, it initiates a popup saying:
>
> "The user you're attempting to delete has STAFF_LOGIN priviledges.   
> Please enter the barcode for a destination user to receive the deleted 
> user's miscellaneous staff artifacts (reports, etc.):"
>
> And then if I input the user I want to meld all the staff data for, it 
> begins trying to delete the patron, presumably.  And then after 
> awhile, it came up with a Javascript warning about a script running 
> too long, which I clicked okay for, and then it popped up with a 
> similar network/server failure as the one you saw.  The staff
> account was not deleted; overall elapsed time was around 1 minute.   
> My guess is there's some sort of timeout affecting things and the 
> database is rolling things back instead of carrying through the purge 
> process and shifting of data pieces.
>
> My system is running master as of 3/25/13, but if you're seeing it in 
> your 2.3.5, then it might be broken in other branches too.  I'd like 
> to suggest reporting this as a bug to the Evergreen bug
> tracker:  https://launchpad.net/evergreen
>
> Perhaps others can test this behavior as well and see if they get 
> similar failures to confirm this to be a bug.
>
> -- Ben
>
> PS: Side note, the warning message has a misspelling for "priviledges" 
> which should be "privileges".  Bite-size fix to the string later I 
> guess.
>
> On 05/01/2013 07:34 PM, Geoff Sams wrote:
> Hello all,
>
> We have a few libraries in our consortium hoping to purge old staff 
> records and deceased patrons and we are running into this error 
> message when we try to make this happen:
>
> Network or server failure.  Please check your Internet connection to 
> roanoke.northtexaslibraries.org and choose Retry Network.  If you need 
> to enter Offline Mode, choose Ignore Errors in this and subsequent 
> dialogs.  If you believe this error is due to a bug in Evergreen and 
> not network problems, please contact your help desk or friendly 
> Evergreen administrators, and give them this information:
> method=open-ils.actor.user.delete
> params=["077832adf0517284cfc5727fd583743c",289547]
> THROWN:
> null
> STATUS:
>
> I don’t believe this is a permissions issue, as our global admin 
> account can’t even get this to work.  I’m not sure what this could be 
> otherwise, so I was hoping someone out there might be able to shine 
> some light for me to point me in the right direction.  Any help would 
> be greatly appreciated.
>
> Thanks,
> Geoff Sams
> Roanoke Public Library
> 817-491-2691
>
>
>
> --
> Benjamin Shum
> Open Source Software Coordinator
> Bibliomation, Inc.
> 32 Crest Road
> Middlebury, CT 06762
> 203-577-4070, ext. 113
>



--
Jason Stephenson
Assistant Director for Technology Services Merrimack Valley Library Consortium