[OPEN-ILS-GENERAL] 3 day Courtesy Notice not being received

[Lazar, Alexey Vladimirovich]

Hello,

Just to confirm what others are saying, we've been using A/T to send email courtesy and overdue notices since 2.2. Working fine.

Check action_trigger.event_output to make sure output is being generated. If there is output, then your problem is most likely outside of Evergreen. If no, then you A/T settings are incorrect.

However, I do see a note in my documentation about an odd quirk with the A/T templates. The note says "Warning: a blank line between variables at the top of the template and the email fields would cause the email generation and sending to fail almost silently, even though the event would be marked as 'Completed' in the database. "

So, this works:

[%- USE date -%]
[%- user = target.0.usr -%]
[%- lib_address = target.0.circ_lib.billing_address -%]
From: [%- params.sender_email || default_sender %]
To: [%- params.recipient_email || user.email %]
Cc: [%- params.sender_email || default_sender %]
Reply-To: [%- params.sender_email || default_sender %]
Subject: EGF Campbell Library books due back soon

This does not work (or did not work when I last tested):

[%- USE date -%]
[%- user = target.0.usr -%]
[%- lib_address = target.0.circ_lib.billing_address -%]

From: [%- params.sender_email || default_sender %]
To: [%- params.recipient_email || user.email %]
Cc: [%- params.sender_email || default_sender %]
Reply-To: [%- params.sender_email || default_sender %]
Subject: EGF Campbell Library books due back soon

Aleksey


On 2013-05-16, at 11:19 , Mike Rylander <mrylander at gmail.com> wrote:

> Meme,
> 
> Are you perhaps referring to SMS-based courtesy notices? That will
> require new low-level configuration.  Email-based courtesy notices,
> however, are available out of the box today, assuming all the
> underlying bits (MTA server, sender address, etc) are set up
> appropriately.
> 
> -- 
> Mike Rylander
> | Director of Research and Development
> | Equinox Software, Inc. / Your Library's Guide to Open Source
> | phone:  1-877-OPEN-ILS (673-6457)
> | email:  miker at esilibrary.com
> | web:  http://www.esilibrary.com
> 
> On Thu, May 16, 2013 at 10:04 AM, Meme Marlow <marlowme at oplin.org> wrote:
>> Hi, Bill.
>> 
>> This is something we have been trying to do. I was told yesterday that the courtesy notices were not a possiblity and that code has to be written to get this done. I am interested in having this done, so would you keep me in the loop on this. I would be interested in helping to support this upgrade.
>> 
>> Thanks,
>> 
>> Meme
>> 
>> ----- Original Message -----
>> From: "Bill Coffey" <bill.coffey at waynegov.com>
>> To: "Evergreen Discussion Group (open-ils-general at list.georgialibraries.org)" <open-ils-general at list.georgialibraries.org>
>> Sent: Wednesday, May 15, 2013 8:45:57 AM
>> Subject: [OPEN-ILS-GENERAL] 3 day Courtesy Notice not being received
>> 
>> I have been receiving numerous complaints from patrons about not getting a 3 Day Courtesy Notice.
>> They are getting the Hold notices, and at least the first late notice, I am still verifying the other late notices.
>> I have checked and triple checked the template and it is working when I test it in the local admin area for notices.
>> Has anyone had this problem and know of a way to fix it.
>> 
>> Thanks
>> 
>> Bill Coffey
>> Wayne County Public Library
>> System Administrator
>> 1001 E. Ash St.
>> Goldsboro NC, 27530
>> Bill.Coffey at waynegov.com<mailto:Bill.Coffey at waynegov.com>
>> www.wcpl.org<http://www.wcpl.org/>
>> Work ph: (919) 735-6249
>> Fax: (919) 735-1824
>> 

Aleksey Lazar
IS Developer and Integrator
PALS
www.mnpals.org