[OPEN-ILS-GENERAL] Placing Holds on Records with Parts

[Erica Rohlfs]

Good Afternoon Brent,

Placing a hold on “All Parts” should only be placing a title level hold,
and items with parts associated with them should not fill the hold. I just
retested this on version 2.4.2, and it is still functioning as intended.
Here is a link that further explains the labeling of “All Parts”

https://bugs.launchpad.net/evergreen/+bug/904836/comments/1

I hope this helps!

Erica


On Tue, Sep 24, 2013 at 3:37 PM, Brent Mills <brent at hoodriverlibrary.org>wrote:

> Hello everyone,
>
> I was wondering if someone could help me get some clarity on hold
> targeting within records that have a mix of items with parts and without.
>
> In a record like this one: http://tinyurl.com/pbg9lkz, there are a mix of
> libraries that don't split out the item into parts and those that do.
>
> My question is, when a patron (or staff member) goes to place a title
> level hold on a record that has a mix of parts and no parts, if they select
> the default "All Parts" option instead of "Part 1" or "Part 2" (pic:
> http://tinyurl.com/lqaogmy), does the hold target both parts as a whole
> in addition to the other, non-parted items? Or does it fill the hold by
> grabbing the first available item? Basically, when a patron selects the
> "All Parts" option, what is Evergreen looking at when choosing where to
> place the hold? Hope that made some sense. Curious if patrons might be
> getting a "Part 2" of something when they thought they were getting the
> entire collection.
>
> Just basically looking for some advisement on hold targeting behavior with
> a mix of parts/no parts.
>
> Thanks!
>
> -----------------------------
>
> Brent Mills
> Sage Technical Support Specialist
> Hood River Library District
> 502 State Street / Hood River OR / 97031
>
> email: brent at hoodriverlibrary.org
> tickets: https://sagesupport.eou.edu
>
>
>
>
>
>


-- 

Erica Rohlfs
Education Specialist
Equinox Software Inc. / The Open Source Experts
Phone: 770-709-5572 | 1-877-OPEN-ILS (673-6457) x5572
Email: erohlfs at esilibrary.com
Web: http://www.esilibrary.com
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