[OPEN-ILS-GENERAL] Question about messages on patron accounts

[Erica Rohlfs]

Hi Deana!



Are you referring to the notes/alerts/blocks listed under Messages within
the patron account? You can control how far out into your system staff
members see these notes and alerts under Standing Penalties. Admin -> Local
Administration -> Standing Penalties. You will want to specify the
org_depth for the penalty in question. What I am noticing, though, is that
the adjustment to the org_depth does not retroactively make the notes
visible further out in the system. It will only apply to the notes or
alerts I add after I adjust my org_depth. Perhaps others out there know a
trick or two to get the older messages to display further out into your
system?

Does this help?



Erica


On Thu, Apr 10, 2014 at 4:26 PM, Deana Cunningham <
deana.cunningham at granvillecounty.org> wrote:

>  Hi all,
>
>  Myself and another staff member were looking at the same patron account
> at the same time yesterday and had two different sets of notes show up! Are
> notes, alerts and messages specific to the branch where they were placed?
>
>  System generated messages show up in both locations (and are preceded by
> the abbreviation for our library system). Notes by staff are preceded by
> the abbreviation for the branch where the workstation was registered. Is
> there a library setting somewhere to make these visible across all our
> branches?
>
>  Thanks - again!
>
>  Deana
>
> Deana Cunningham
> Branch Manager, South Branch Library
> 1550 S. Campus Dr.
> Creedmoor, NC 27522
> Phone: (919) 528-1752
> Fax: (919) 528-1376
> deana.cunningham at granvillecounty.org
>



-- 

Erica Rohlfs
Education Librarian
Equinox Software Inc. / The Open Source Experts
Phone: 770-709-5572 | 1-877-OPEN-ILS (673-6457) x5572
Email: erohlfs at esilibrary.com
Web: http://www.esilibrary.com
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