[OPEN-ILS-GENERAL] Question about messages on patron accounts

[Dale, Dawn]

Thanks, Erica! I wasn't aware of that.

Dawn Dale
PINES Helpdesk Manager
Georgia Public Library Service
1800 Century Place
Suite 150
Atlanta, GA 30345
404-235-7136
ddale at georgialibraries.org

----- Original Message -----
From: "Erica Rohlfs" <erohlfs at esilibrary.com>
To: "Evergreen Discussion Group" <open-ils-general at list.georgialibraries.org>
Sent: Thursday, April 10, 2014 5:03:29 PM
Subject: Re: [OPEN-ILS-GENERAL] Question about messages on patron accounts





Hi Deana! 



Are you referring to the notes/alerts/blocks listed under Messages within the patron account? You can control how far out into your system staff members see these notes and alerts under Standing Penalties. Admin -> Local Administration -> Standing Penalties. You will want to specify the org_depth for the penalty in question. What I am noticing, though, is that the adjustment to the org_depth does not retroactively make the notes visible further out in the system. It will only apply to the notes or alerts I add after I adjust my org_depth. Perhaps others out there know a trick or two to get the older messages to display further out into your system? 

Does this help? 



Erica 



On Thu, Apr 10, 2014 at 4:26 PM, Deana Cunningham < deana.cunningham at granvillecounty.org > wrote: 




Hi all, 


Myself and another staff member were looking at the same patron account at the same time yesterday and had two different sets of notes show up! Are notes, alerts and messages specific to the branch where they were placed? 


System generated messages show up in both locations (and are preceded by the abbreviation for our library system). Notes by staff are preceded by the abbreviation for the branch where the workstation was registered. Is there a library setting somewhere to make these visible across all our branches? 


Thanks - again! 


Deana 



Deana Cunningham 
Branch Manager, South Branch Library 
1550 S. Campus Dr. 
Creedmoor, NC 27522 
Phone: (919) 528-1752 
Fax: (919) 528-1376 
deana.cunningham at granvillecounty.org 



-- 

Erica Rohlfs
Education Librarian
Equinox Software Inc. / The Open Source Experts 
Phone: 770-709-5572 | 1-877-OPEN-ILS (673-6457) x5572
Email: erohlfs at esilibrary.com Web: http://www.esilibrary.com