[OPEN-ILS-GENERAL] Items not checking in?

[Andrea Buntz Neiman]

On 4/11/2014 2:28 PM, McCanna, Terran wrote:
> Agreed. Staff going too fast and not watching the screen has been an issue with every ILS in every library I've ever worked at, and it's not surprising if they're at the desk because they are so often trying to multitask.

Exactly this.  Plus, if you use alert messages/check-in notes, these 
have to be clicked through/tabbed through before you can resume scanning 
items.  The vast majority of our missed checkins come from this or some 
other form of PEBKAC.  We're pretty generous with the use of Claimed 
Returned (which TBH doesn't totally alleviate the customer service 
issue), but I'm constantly telling circ staff to SLOW DOWN AND PAY 
ATTENTION!

A.


Andrea Buntz Neiman, MLS
Librarian II, Public Services
Kent County Public Library
408 High Street
Chestertown, MD 21620
410-778-3636 x2115
www.kentcountylibrary.org