[OPEN-ILS-GENERAL] Items not checking in?

[Ruth Frasur]

Rogan definitely wins the internet today.


On Fri, Apr 11, 2014 at 4:45 PM, Michele Morgan <mmorgan at noblenet.org>wrote:

> Just wanted to add one more thought to this thread.
>
> Our libraries deal with checkin errors as well. The same was true in our
> previous library systems, but we had a LOT of questions about items not
> getting checked in after we migrated to Evergreen.
>
> As others have mentioned, we have encouraged our libraries to turn off
> scanner beeps and rely on the sounds made by Evergreen, and stressed the
> importance of reading the screen.
>
> We've also suggested to our libraries that they try a few checkin tests:
>
> With a clean checkin screen, checkin a series of items and put them all on
> a cart in the order they were checked in. When the cart is full, export the
> entire list of items from the checkin screen. Match up the exported item
> list to the items on the cart. Items on the cart, but not on the list
> didn't get checked in and looking at the sequence of checkins may help
> identify how items got missed.
>
> This diligence has helped, and we could certainly say that the ultimate
> problem is that staff need to pay closer attention to the screen. But that
> doesn't mean we should let the software totally off the hook. As others
> have mentioned, misscans, the client not keeping up with staff, the need to
> click or tab to acknowledge messages, all require a lot of attention from
> the staff user.
>
> Circulation desks are busy. As previously mentioned, there is a lot of
> multitasking going on. It's the job of circ desk staffers to provide high
> quality service to their customers. It's the job of the software to provide
> high quality service to the circ desk staffers.
>
> Hopefully, the transition to the web based client should go a long way
> toward providing a smooth and intuitive interface so that the staff's main
> focus can be on their customers.
>
> -Michele
>
>
> On 4/11/2014 4:23 PM, Buzzy Nielsen wrote:
>
>> I think they're enabled by default. If you plug speakers in to the
>> computer or
>> turn up the sound, you should hear them. I will say, however, that the
>> default
>> confirmation sound for a successful checkin is pretty soft, so our
>> systems staff
>> replaced it with something more audible. Hopefully Brent will see this
>> message
>> and respond with more details on how to do that!
>>
>> Cheers!
>> Buzzy
>>
>> ************************************
>> Library Director
>> Hood River County Library District
>> 502 State Street
>> Hood River, Oregon 97031
>> 541-387-7062
>> http://hoodriverlibrary.org
>>
>> On 04/11/2014 12:58 PM, Holly Brennan wrote:
>>
>>>
>>> In addition to turning off the scanner beep, which helps, we've also
>>> turned on
>>> Evergreen's sounds on checkin workstation. That has also helped quite a
>>> bit.
>>>
>>> Wait, there are sounds?! How does one activate this?
>>>
>>> -Holly
>>>
>>>
>>
> --
> Michele Morgan, Technical Assistant
> North of Boston Library Exchange, Danvers Massachusetts
> mmorgan at noblenet.org
>



-- 
Ruth Frasur
Director of the Historic(ally Awesome) Hagerstown - Jefferson Township
Library
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