[OPEN-ILS-GENERAL] Items not checking in?

[Betty Massie]

Response # 2 from Georgia Pines -- ever the team player

-----Original Message-----
From: open-ils-general-bounces at list.georgialibraries.org [mailto:open-ils-general-bounces at list.georgialibraries.org] On Behalf Of McCanna, Terran
Sent: Monday, April 14, 2014 4:12 PM
To: Evergreen Discussion Group
Subject: Re: [OPEN-ILS-GENERAL] Items not checking in?

Most of those alerts are important, are they not? It's been a little while, but when I've covered Circ and done check-ins, I don't recall getting anything that I regarded as an unnecessary alert - I only recall things that required some sort of staff action such as routing, printing hold slips, etc. If alerts were suppressed, wouldn't that cause far more staff error?


Terran McCanna
PINES Program Manager
Georgia Public Library Service
1800 Century Place, Suite 150
Atlanta, GA 30345
404-235-7138
tmccanna at georgialibraries.org 

----- Original Message -----
From: "Jason Etheridge" <jason at esilibrary.com>
To: "Evergreen Discussion Group" <open-ils-general at list.georgialibraries.org>
Sent: Monday, April 14, 2014 4:02:49 PM
Subject: Re: [OPEN-ILS-GENERAL] Items not checking in?

> Evergreen has lots of alerts - we tracked them for a week once.

One thing I want to mention is that it was an intentional design decision that certain workflows got "halted" by pop-up alerts, and there was a great fear of users accidentally "scanning through" an alert without noticing.

It seems like we've been slowly trying to mitigate the consequences of that decision, for example, with the menu option Checkin
Modifiers->Ignore Pre-cataloged Items and the experimental Fast Entry
(Asynchronous) checkbox, and culminating in the "Suppress popup-dialogs during check-in" library setting.

It may be time to rethink this behavior from the ground-up, or at the very least, better document it (I had forgotten all about that library setting, despite having wrote it, and I bet a lot of folk would love to have it enabled).

--
Jason Etheridge
| Support Manager
| Equinox Software, Inc. / The Open Source Experts
| phone: 1-877-OPEN-ILS (673-6457)
| email: jason at esilibrary.com
| web: http://www.esilibrary.com